Sales Office Performance Manager

Glasdon UK Limited is part of the Glasdon Group with companies in the UK, France and the United States. We are a market leader in the design, marketing, and supply of environmental and safety products. Driven by a commitment to innovation and excellence, we deliver high-quality solutions that support a cleaner, safer environment.

The Sales Office Performance Manager is responsible for improving sales by developing the effectiveness of the Sales Office through driving performance, engagement, and consistent ways of working. The role supports change initiatives, embeds robust processes, and works collaboratively across the business to deliver continuous improvement aligned with overall sales objectives.

Currently, the Sales Office consists of Customer Support Advisors, and a key purpose of this role is to lead their transition from support-focused roles into a proactive, commercially focused sales team.

Responsibilities

Key Tasks

Lead the cultural and behavioural shift required to transition the team from a predominantly support-focused environment to a sales-driven function.
Lead and support negotiations with customers and internal stakeholders, ensuring commercially sound outcomes aligned with Company policy and sales strategy.
Improve sales outcomes by developing the capability and effectiveness of the team.
Drive sales effectiveness by embedding efficient processes, behaviours, and consistent methods of work.
Monitor, analyse, and report on sales performance metrics, identifying trends, risks, and improvement opportunities that impact sales.
Identify performance gaps and implement targeted action plans to improve productivity, quality, and sales support.
Support the delivery of change initiatives, ensuring new processes and ways of working are successfully embedded and sustained.
Develop, maintain, and continuously improve standardised processes that enhance consistency, efficiency, and quality.
Work collaboratively with wider departments and key stakeholders to align team activity with sales objectives and business priorities.
Support engagement initiatives that enhance motivation, accountability, and ownership within the team.
Provide coaching, guidance, and support to supervisors and the team to strengthen capability and performance.
Act as a point of escalation for performance-related issues, supporting timely and effective resolution.

Key Objectives

Transform the internal sales team into a commercially focused operation by developing Customer Support Advisors’ skills, mindsets, and behaviours to perform as a proactive sales function.
Improve sales performance by increasing the effectiveness, capability, and commercial contribution of the team.
Deliver sustainable improvements to processes, negotiation approaches, and ways of working that positively impact sales results.
Ensure ways of working are consistent, effective, and aligned with Company values, policies, and standards.
Successfully embed change initiatives that support long-term business success and continuous improvement.
Increase employee engagement, capability, and ownership, supporting the Company’s commitment to developing and retaining talent.
Build a culture of continuous improvement, accountability, and high performance that reflects the Company’s values in action.

The above lists are not exhaustive and may evolve with the role and business needs.

Key Facts

Title: Sales Office Performance Manager

Location: Blackpool, Lancashire

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Position: Full Time, Permanent

Hours: Monday to Friday, 9:00am – 5:00pm. 30-minute lunch break.

The Glasdon Group Limited is an equal opportunities employer.

Please note, this position does not offer visa sponsorship.

What we can offer you:

Competitive starting salary.
33 days paid holiday (rising to 38 with service).
Flexible holiday booking in 30-minute blocks.
Buy/sell up to 5 days holiday annually.
Performance bonuses.
Final salary pension scheme (after min. 2 years).
NEST pension scheme (from 3 months).
Life insurance (after min. 2 years).
Private health insurance (after min. 1 year).
Health cashback plan.
Sick pay scheme.
Employee Assistance Programme (EAP).
Compassionate leave.
Relocation support loans.
Long service awards.
Subsidised on-site café and social space.
Free on-site parking.
Special occasion gifts.
Cycle to Work scheme.
On-site gym and changing facilities.
Team building activities.
Company events.
EV charging points (at cost).
Paid charity days and fundraising events.
Social activities.
Career progression opportunities.
Skills development and professional study support.
Comprehensive training programmes.
Company paid uniform.

Ideal Candidate

Essential Skills & Attributes

Experience in sales, commercial or customer service environment.
Knowledge of performance management or continuous improvement methodologies.
Strong ability to drive performance and deliver results in line with business objectives.
Excellent analytical skills, with the ability to interpret data.
Proven experience embedding effective processes and ways of working.
Strong stakeholder management skills, with the ability to collaborate and influence across teams.
Confident communicator, able to engage, challenge and support others at all levels.
Proactive, organised, and adaptable with continuous improvement mindset.
Demonstrates Company values through accountability, teamwork and a commitment to excellence.
Strong systems or CRM experience.
Experience leading teams through change, particularly transitioning service-focused roles into proactive sales environments.
Coaching or development.

Desirable

Awareness of sustainability principles and how responsible business practices support long-term commercial success.
Understanding of Net-Zero objectives and how commercial and operational decisions can contribute to carbon reduction targets.

Qualifications