News

First Class Service

The verdict is in: Glasdon customer service is exceptional!

We are constantly looking for ways to improve the quality of our products and service and as part of our responsibilities as an IS0 9001 certified company, we undertake regular customer satisfaction surveys.

We ask a sample of our customers each month to rate our performance in the handling of their sales order, delivery, product quality and after-sales service.

This is what they said:

"I am very pleased with the service offered by Glasdon from the initial sale contact through to delivery. Whenever I have had to change anything, or have asked for alterations to be made, I have been delighted by the helpful response. I cannot think of any areas in which I have felt dissatisfied."

"Always an excellent, fast, reliable and good quality service."

"I've just placed two orders with your company. Sales staff were helpful and quotes e-mailed back very efficiently. Delivery of both was within a few days of placing the orders. All in all, very happy with the service we have received to date."

"Staff are always helpful, delivery is within timescales we specify and the quality of product is robust and fit for purpose."

"Excellent service, staff always go that little bit extra to help out and get me what I need."

"We always receive a first class service from start to finish."

How do we achieve this?

Our commitment to customer service means that a fully trained team of sales representatives and technical staff is available to our customers for product demonstrations, enquiries and after sales service. For all our standard products, as far as possible, we aim to offer ex-stock delivery and the quickest possible lead time for bespoke orders. Products are carefully delivered by our drivers in our own fleet of delivery vehicles.

Please call our dedicated sales line on (01253) 600410 where our staff will be pleased to deal with your enquiry.

Friday, October 26, 2012
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