1. From the very first enquiry, to meeting M****** at the factory who looked after me and my colleague very professionally and took a great interest in the story we had to tell behind our cricket team and reason for the memorial bench, to the team who I dealt with right through with A***** and K******, I couldn't fault anything. Very much appreciated. 2. Although the delivery was not something I could be involved with due to it's far location, I understand from the Riverdale Hotel where it was delivered to, everything was spot on. 3. We wanted a bench that was largely maintenance free due to it being located where we would only be visiting occasionally but annually. This bench ticks all the boxes in that regard, and the quality will stand up to any use it encounters. 4. We needed to change part of our order and this was handled very quickly and with no fuss 4. Due to it's delivery location perhaps an email confirming it had arrived would have been appropriate for me as the hotel failed to let me know, but otherwise all other communication was good. 5. I couldn't fault anything. The way me and my colleague was looked after at our initial meeting at the factory with M****** was very reassuring and professional and as I mentioned, he took a genuine interest in our story behind the purchase. It was so pleasing for us that he took time to deal with what to the company is a small purchase. M****** mentioned that you might be interested in receiving a photo or two of the bench at it's location and a small account of the story behind it with a view to putting it into your in-house magazine. I'd be more than happy to follow that up should you wish. Thanks again to the whole team.