Privacy Policy

1. Introduction

Glasdon UK Limited is committed to protecting your privacy and handling your personal data in a transparent, secure and lawful manner.

This Privacy Policy explains how we collect, use, retain, share and protect your personal data when you:

visit our website at www.glasdon.com;
contact us;
purchase our products or services;
subscribe to marketing communications; or
otherwise interact with us.

This policy is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are (Data Controller)

Glasdon UK Limited is the data controller responsible for your personal data.

Registered office: Glasdon House, Preston New Road, Blackpool, Lancashire, FY4 4WA.
Registered in England and Wales under company number: 02160576.
VAT number: GB 155 8470 44.
ICO registration number: Z5184336.
Email: privacypolicy@glasdon.com.

References to “we”, “us” and “our” in this Privacy Policy mean Glasdon UK Limited

3. Personal Data We Collect

We may collect and process the following categories of personal data:

a) Identity and Contact Data

Name
Job title
Company name
Business address
Email address
Telephone number

b) Transaction and Account Data

Products and services purchased
Delivery and invoice addresses
Account and order information
Payment and invoicing information

Payment card information is processed securely by trusted third-party payment providers and is not retained by us.

c) Communications Data

Enquiries, correspondence and communications (including emails, telephone calls and live chat)

d) Recruitment Data (where applicable)

CVs, applications and recruitment-related information
Interview recordings and assessments submitted through recruitment or video interview platforms

e) Technical Data

IP address
Browser type and version
Device information
Information about how you use our website, products and services, including analytics data collected through cookies and similar technologies

Special Category Data

We do not routinely collect special category personal data. If you voluntarily provide such data (for example, accessibility or delivery requirements), we will only process it where necessary and in accordance with UK GDPR.

4. How We Collect Personal Data

We collect personal data when you:

place an order, request a quotation, or arrange delivery;
contact us via our website, email, telephone or live chat;
subscribe to marketing communications;
complete surveys or feedback forms;
apply for a role with us;
interact with us on social media; or
engage with us as a supplier, contractor or business partner.

5. How We Use Your Personal Data (Lawful Bases)

Purpose	Lawful Basis
Providing products and services	Contract
Processing orders, payments and deliveries	Contract
Responding to enquiries and customer support requests	Legitimate interests
Improving our website and services	Legitimate interests and/or consent
Preventing fraud and ensuring security	Legal obligation / legitimate interests
Sending marketing communications	Consent
Recruitment activities	Legitimate interests / legal obligation
Complying with legal and regulatory obligations	Legal obligation

We may monitor and retain communications for customer service, training, compliance and security purposes.

Where we rely on legitimate interests, we balance our interests against your rights and freedoms.

6. Marketing Communications

We will only send you marketing communications by email, telephone or other electronic means where:

you have given your consent, or
it is otherwise permitted by law.

You can withdraw your consent at any time by:

clicking the unsubscribe link in our emails, or
contacting us at privacypolicy@glasdon.com.

Opting out of marketing communications will not affect service-related communications relating to your orders, accounts or enquiries.

We are committed to responsible marketing practices and compliance with applicable anti-spam and electronic communications laws. We do not knowingly send unsolicited marketing communications to individuals who have opted out or withdrawn consent where consent is required.

7. Cookies and Similar Technologies

We use cookies and similar technologies to operate, secure and improve our website and user experience.

Strictly necessary cookies are always enabled.
Non-essential cookies, including analytics and marketing cookies provided by third-party services, are only used with your consent.

You can manage your cookie preferences through our cookie banner or by reviewing our Cookies Policy.

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies or content of third-party websites.

8. Sharing Your Personal Data

We may share your personal data with:

other companies within the Glasdon Group;
trusted service providers and suppliers (including IT, hosting, email, logistics, payment and recruitment service providers);
professional advisers (including auditors and insurers);
regulators, law enforcement agencies or other authorities where required by law; and
advertising and marketing platforms (such as LinkedIn) for audience matching and marketing activities, where permitted by law or with your consent.

Where personal data is shared with advertising or marketing platforms for audience targeting, we only share the minimum personal data necessary for the purpose, such as email addresses used for matching.

Where third parties process personal data on our behalf, we require them to implement appropriate security and confidentiality measures.

We do not sell your personal data.

9. International Transfers

As part of our international business operations, personal data may be transferred to and processed in countries outside the UK.

Where personal data is transferred outside the UK, we ensure that appropriate safeguards are in place, including:

the use of UK International Data Transfer Agreements (IDTAs) or other approved transfer mechanisms; and
assessments to ensure that personal data continues to receive an appropriate level of protection.

We will only transfer personal data internationally where permitted under UK data protection law.

10. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes for which it was collected, including to satisfy legal, regulatory, tax, accounting and operational requirements.

Retention periods are determined based on the nature of the personal data, the purposes for which it is processed, and applicable legal or regulatory obligations.

In some circumstances, we may retain personal data for longer where required or permitted by law.

11. Data Security

We implement appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, misuse, alteration, unauthorised access or disclosure.

These measures include access controls, secure systems, encryption where appropriate, staff training, and regular review of our security practices.

We regularly review and update our security and data protection practices to ensure ongoing compliance with applicable data protection laws.

While we take appropriate measures to protect personal data, please be aware that the transmission of information over the internet is not completely secure and we cannot guarantee the security of data transmitted to our website.

12. Your Rights

You have rights regarding how we use your personal data, including the right to:

access your personal data;
request correction of inaccurate or incomplete data;
request erasure of your personal data;
restrict or object to certain processing activities;
withdraw consent at any time where processing is based on consent;
request the transfer of your personal data to another organisation in certain circumstances; and
lodge a complaint with the Information Commissioner’s Office (ICO).

We will respond to requests in accordance with applicable data protection laws.

You can contact the ICO or find further information at: www.ico.org.uk.