Customer Satisfaction Survey Update - November 2015

As part of Glasdon's commitment to exceptional customer service, as well as our responsibilities as an ISO9001 certified company, we regularly undertake customer satisfaction surveys.

We ask customers to rate our performance on a scale of 1-5: how we handled their initial enquiry, delivery performance, product quality and overall satisfaction with the process.

In our latest survey we received an average score of 96.36%.

Our satisfied customers said:

  • 'Always helpful'
  • 'I think your customer service is very good. If we have an issue it gets resolved very quickly. Everybody is very nice on the phone'
  • 'Straight forward from start to finish'
  • 'Fast delivery'
  • 'Excellent products and well made'

To experience the quality of our service for yourself, call (01253) 600 410, email or use the Live Chat facility at the bottom of the page.

Wednesday, December 23, 2015

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