A replacement key for a range of glasdon recycling containers.
*within mainland UK and Northern Ireland
click to view
click to request
Replacement key for the below recycling bin containers by Glasdon:
Nexus® 30 Recycling Bin
Nexus® 50 Recycling Bin
Eco Nexus® 60 Recycling Bin
Eco Nexus® 85 Recycling Bin
Nexus® 100 Recycling Bin
Envoy™ Recycling Bin
As part of the Glasdon commitment to exceptional customer service, as well as our responsibilities as an ISO9001 certified company, we invite customers to complete a Customer Satisfaction review.
We ask customers to rate our performance on a scale of 1-5: how we handled their initial enquiry, delivery performance, product quality, after sales service and overall satisfaction with the process.
Thursday, December 12, 2019
1. Initial order satisfaction:
3. Quality of product(s):
4. After-sales service: N/A
5. Overall satisfaction:
4. After-sales service:
5. Very satisfied. The bench is lovely and very comfortable with no hard edges. Easy to keep clean without special maintenance. Thank you for helping me to achieve my late wife's wishes.
1. Delivered on time and at quoted price.
Wednesday, December 11, 2019
3. Very good quality, on all products I've purchased. 4. You email regularly.
Monday, December 9, 2019
1. Just brilliant. 2. Amazing. Arrived early. 3. Super. 4. Didn't need it as everything was perfect. 5. Just cannot believe how wonderful this experience was. So easy and so friendly and helpful guiding me through the whole process. I can't really add much the whole experience was superb. Thank you.
Thursday, December 5, 2019
4. Not required.
I am also clerk to Ancaster Parish Council and Silk Willoughby Parish Council and always had first class service.
Wednesday, December 4, 2019
All credit to you for a first rate service to this very satisfied cutomer, first rate from beginning to end.
1. Helpful. 2. Apparently not all parts were available for manufacture leading to an unreasonable delay in supply.
1. Never dealt with one. Just sent an order by post. 4. Never needed any. Please ignore numbers 3 in question1 and 4. The questions were not relevant to us and the designer of this form.
Friday, November 22, 2019
All by email corresponedence, quick & responsive.
Monday, November 11, 2019
1. Very easy, good sales representative on the telephone also. 2. All as arranged. Very pleased. We will definitely be using Glasdon again.
Friday, November 8, 2019
2. Good to have advance notice of delivery. 3. Only once had a problem with a component which was immediately rectified. The drivers are a major asset; always enthusiastic and helpful.
1. J**** very helpful with my constant emails. 2. ETA would have been good so can ensure our delivery does not get lost or delivered to wrong location which does often happen on such large site. 3. V.good. Recommend domestic/recyclig bin. Yet to try new external hoping to win a bid.
1. Good communication, very hepful.
1. Very friendly and professional great service. 2. Very fast. 3. Very. 4. When needed great service and very professional. 5. Very. Never any problems when I have asked for help and very understanding. Overall very satisfied thank you.
Tuesday, November 5, 2019
Saturday, November 2, 2019
2. The delivery driver for the picnic table was especially helpful.
Friday, November 1, 2019
I used live chat to enquire about the items, the order was taken via live chat and payment made via telephone. Great customer service all round.
Thursday, October 31, 2019
1. Helpful and efficient. Have now ordered on a few occasions and always satisfied with customer service an dispatch of product (and notifications).
3. Very very good.
Excellent service from helping me to know what I was trying to order (new nexus apertures) through to the delivery and explaining how to swap them over.
3. 2 & 5 seat good but fixing bolts were of a very poor quality. 4. Did not experience any. As above with regards to fixings.
Tuesday, October 15, 2019
Good products, good service. Always dealt with efficiently.
Quick and easy order once again. M***** is always very quick to get a quote back to me and the communciation is always excellent.
1. J**** is a credit to your company.
1. Very easy process for ordering. 2. Notification of delivery date was very helpful. 3. As expected and easy to install. 5. Prompt email and a contact name if there were any questions I had.
Monday, October 7, 2019
Thursday, October 3, 2019
2. Could have been quicker and an update on delivery would be appreciated.
Our Response: A note has been added to the customers account to arrange a specific date for future orders. The customer has also been advised.
Tuesday, October 1, 2019
I would definitely recommend your company (and have done so), we will be back next year!
Monday, September 30, 2019
2. It was delivered earlier than said to a private house, but luckily it didn't cause a problem. Very helpful with suggestions.
Web site was a little confusing.
Thursday, September 26, 2019
3. The sponsors of the bench very happy.
Tuesday, September 24, 2019
2. Given estimate of delivery days after I emailed. 3. Not had them long enough to tell yet. 4. Not heard anything yet.
Monday, September 23, 2019
1. Slow communication. 2. A little longer than expected. Communication was slow but happy otherwise.
1. The lady I spoke with was exceptionally helpful. 2. Order arrived on the arranged delivery date with no issues.
The whole process from quote to delivery was excellent, staff very helpful and speedy.
Friday, September 20, 2019
Thursday, September 19, 2019
1. Very happy with the telephone calls and email exchanges we had with your company, enabling us to secure an order at a great price. 2. All units arrived safely, in good time and packed securely to avoid damage in transit. 3. The litter bins we ordered are great for our Sixth Form common room and the colour makes them visible to encourage students not to forget to clear up after themselves! 4. We have had no cause to contact for after sales service. 5. We would definitely use your company again and recommend to others.
Wednesday, September 18, 2019
1. Couldn't always get the person I had been speaking to before, but all were helpful. 4. N/A
I have direct contact with the manager in charge of my area. The team on the helpdesk are also very helpful and polite. They respond to requests on a promptly manner and are always willing to help resolve any issues or queries we may have.
Tuesday, September 17, 2019
1. Always friendly and informative about available products and the best options for our requirements, re-bins etc. 2. Top class, delivery always on time. 3. Unbeaten quality and style, withstands regular long term usage. 4. Excellent, always helpful advise available. 5. Perfect from ordering to delivery. I have been dealing with Glasdon for nine years and always recommend the company to other Clerks as I can verify both the service and quality of the products. Keep up the good work!
Tuesday, September 10, 2019
1. Brilliant, very helpful, nothing was too much trouble, pleasure to deal with. 2. Very very nice chap, chatty, helpful. 3. Bins were brilliant but we noticed the bottom bracket that sits on the ground wasn't drilled for the bolts and we had to drill it ourselves, pre-drilled holes would have been better. 5. Brilliant in all aspects. Would recommend Glasdon to anyone.
Our Response: An apology was given as a template was not supplied as standard. Customer was extremely happy after speaking to SJF.
Thursday, September 5, 2019
4. Not really applicable.
Wednesday, September 4, 2019
Great product delivered on time with the minimum of fuss.
1. Great communication, lovely manner and helpful advice. 2. Very quick delivery. Very friendly drivers. 3. We love them. Sturdy, good quality and attractive.
Monday, September 2, 2019
Tuesday, August 27, 2019
2. It came very promptly. Thank you to your staff for their help with us placing this order.
Thursday, August 22, 2019
Wednesday, August 21, 2019
1. I** was very good at getting back with queries. 2. Island location, meant we got a huge quote for delivery, we were able to get delivery much cheaper. 3. 28 x Nexus 240's - delighted with them, good quality, robust, we would have liked them to weigh more and more info on them would have been good. 4. Really good, as the pins for securing were sent quickly.
1. Everything good. 2. None. 3. Quality very good. 4. Not required. 5. Good. Everything was handled very efficiently.
Tuesday, August 20, 2019
1. Excellent service by Sales Representative. 2. Received goods within a few days. 4. Any problems I've had are always sorted out very quickly without any quibble.
1. First Class. 2. Forgot the key. 3. Brilliant. 4. Not used yet. 5. Very professional.
4. Always very good. 5. Always very good.
2. The item was not in stock and took some time to arrive. Very please with both items. Just delivery time was not great.
No problems at all.
Wednesday, July 31, 2019
4. After sales service by A***** B****** was excellent. She resolved a problem really quickly and to my satisfaction and I would be very happy to deal with her again. Superb customer satisfaction.
Thursday, July 18, 2019
1. J**** is a very good rep for the company. 4. If I ever have any problems they are dealt with promptly. We have been using Glasdon on our contract for the last few years and have always had great service. Thank you
Monday, July 15, 2019
1. S****** in the Customer Services was very helpful. 2. All on site and delivered. 4. No involvement. 5. No issues. S****** was very helpful and supported the changes to my orders which was appreciated.
1. From start to delivery all excellent. Contact with S***** W*** who helped with product and after sale with J**** L** all very helpful.
Tuesday, June 25, 2019
2. Delivered with care. 4.None needed. Nothing to add.
1st Class service start to finish.
Staff are always really friendly and helpful. It makes it really easy to order memorial benches through Glasdon.
1. Very approachable. 2. Prompt and early delivery. 3. Exactly as ordered. 4. Very good. 5. Would certainly use again. First class product and service.
The product is great and as described, the customer service team (contacted twice) were very helpful. Only downside was the delivery as on the invoice sent about 3 days after order was placed it said delivery method 'Overnight' however didn't arrive for almost 2 weeks (10 working days). This should be more transparant when placing the order. Other than that can't fault.
Tuesday, June 11, 2019
Order completed, delivered and quality meets all expectations.
Monday, June 10, 2019
Smooth ordering and delivery. Thanks for being ace to deal with!
Friday, June 7, 2019
Very easy to deal with, ordered bicycle shelter and arrived on the date promised. Would definitely use again.
Thursday, June 6, 2019
1. I*** is brilliant. Very attentive and makes sure everything is right first time. 2. Could be quicker. 3. Top quality product. 4.Very good. 5. Overall impressed.
1. J**** T******* was very prompt in replying to my query about an invoice we hadn't received. She was polite and helpful. 4. Prompt service, everything was dealt with smoothly.
1. Very professional and polite service. 2. The delivery driver was really helpful and accommodating with our request to take back the pallet. 3. Everyone loves them and we will be ordering more of them. 5. All people I dealt with were very good and professional. Well done guys and this is how you win customers.
Good service. Thanks.
1. Ordered 16 Manchester bollard, paid upfront and to find out 2 weeks later they were sold to me out of stock and the lead time was much more than expected. 2. Wrong order delivered, had to wait until the next day for the correct delivery to arrive. 4. It was a while hearing back for the lead time but the team were helpful when they got back to me.
Monday, June 3, 2019
3. Not quite as sturdy as it looks in the photographs.
Tuesday, April 30, 2019
Thursday, April 25, 2019
Wednesday, April 24, 2019
Always quick response to price enquiries, lead times are good, very helpful friendly service. Many thanks
Fantastic web-chat to retrieve a quote with friendly and helpful customer service. Super fast delivery to four different sites of ours which I did worry would get complicated, but everything was seamless and fast. Invoices can through immediately after delivery. Thank you for your fantastic service!
1. Completely satisfied will all communication.
1.Lady on the phone was extremely helpful and knowledgeable.
2. Despite arrangements with the sales team I was not given advance notice of the delivery date.
Fantastic company for our donation of LIFEBUOY for our station.
Thursday, April 18, 2019
1. Very prompt and professionally dealt with. 2. Very satisfied. 3. Excellent quality - as we expeceted from Glasdon. 5. Very satisfied - thank you. Thank you for handling our order so professionally. Everything was spot-on. Thank you.
Monday, March 25, 2019
Friday, March 22, 2019
Thursday, March 21, 2019
1. J**** has already been friendly yet professional. He is a great sales person, who knows how to build a rapport with his clients which is something I like in my suppliers. 4. Did not have to use any after sales service.
1. No initial feedback from order. 2. Delivery date had to be chased by me several times. Had to chase to make sure order processed and to get delivery date once order was confirmed.
4. Not needed to use yet.
Always swift replies for price enquiries, very few problems at all, one recent order arrived and was not what we expected but all resolves very quickly. Many thanks
4. I haven't needed to use the after sales service. Our orders are always dealt with efficiently and professionally and delivered on time as promised.
Over the many years dealing with T** L*** and the sales department they have all been excellent with communications, sorting of our orders and delivery.
1. Very helpful with questions regarding fixings. 4. None needed. Whole process worked well - from initial pre purchase enquiries regarding fixings to delivery.
4. There has been no after sales service. Additional support on a later project very good to date.
The bench is great but it would have been good to have made it clear that brackets for fixing on concrete needed to be ordered if required - I had to do that later. However they were sent on quickly when requested. Many thanks
1. Very responsive online chat service. Knowledgeable staff when enquiring on the speediness of a delivery. 2. My particular order was custom in places and customer went over and above to get this to me in time for a recycling project within our building. 3. Sturdy but light enough to move from location to location. 4. I've not had to contact after sales service, but I suppose if I did then it would be the same professional service received when placing an order. 5. Superb. Very straight forward once you know what you need to order. I can only applaud the online chat service as this was where all my concerns or issues with my initial order was resolved. Brilliant service and would recommend Glasdon to other users.
Wednesday, March 20, 2019
1. All the sales staff I spoke to were very informative and polite. 2. Good contact throughout and delivered when stated. 3. Brilliant - as described. 4. All staff were helpful and pleasant to speak with. Brilliant - having never done anything like this before your staff made the prcedure so easy and straightforward.
1. Helpful. 2. Prompt delivery. 3. Always know that Glasdon products are quality.
Friday, January 25, 2019
Wednesday, January 23, 2019
Monday, January 21, 2019
3. Good sturdy product. It was simple and straightforward to order.
Friday, January 18, 2019
2. Quite a long lead time, I would have expected items.
4. Very helpful when we needed to buy a replacement plaque. Excellent service as ever. We will be happy to use your company again and would recommend to other parish councils.
Wednesday, November 28, 2018
Tuesday, November 27, 2018
Helpful efficient service. We have used this company before and went back to them for further supplies of bins. Prompt delivery and knowledgeable staff. I would recommend them to other people.
Fast & efficient processing of order and delivery.
L*** K** was very helpful and ensured the order was as requested. She assisted and kept me informed until the order was delivered to Smartestenegery. So BIG THANK YOU to L***.
1. Went well. 3. Very good.
Always good service and quality of products. Having an account with you is a good benefit for ease of ordering and payment.
2. Glasdon need to realize that a lot of county councils have more than one delivery point as we cover the whole county and we get deliveries dropped off at the wrong depot etc. My only other issue is the price of your 150mm dia sign stickers for the mini-ensigns, you charge us £12.00each, we can get these for £1.20 so feel that these are a bit of a rip off.
Thursday, October 18, 2018
Wednesday, October 17, 2018
1. I wasn't told the product was out of stock. If I hadn't chased delivery, I wouldn't have known that it was out of stock.
1. Easy order process. 2. Fast delivery and really helpful driver. 3. First class products - delighted with items. Thank you.
1. I never knew who I was dealing with, my queries went between Laura, Lucy and Lisa. When I called I was promised someone would get back to me and no one ever did. At times it was a whole week with no response. Fortunately Samantha stepped in towards the end of my dealings with Glasdon. She was very professional and responsive.
Wednesday, September 19, 2018
Tuesday, September 18, 2018
Nothing as usual, went very well.
Wednesday, August 15, 2018
3. Very minor scratch on one of the three external bins we received. Glasdon staff were easy to deal with, offered good advice and pleased with the products that we have bought.
The first order took away more than 5-10 working days and I had to ring up, when it arrived it was great. Second time, product really good, the item I wanted was delayed delivery so I paid extra for the larger one which was available. Asked for urgent delivery and that was promised, however, delivery still took some 16 days from order, which was very disappointing and I received no notification before or on the delivery day until courier rang from my doorstep. My previous order from you I had a text the night before and on the day. The quality is clear, but not enough emphasis on the time it takes to get things!
Wednesday, August 1, 2018
1. Very helpful not passed from one dept to another as happened with a lot of firms now. 2. Right on time that was agreed driver very helpful. 3. Exactly what I wanted wish I had got them years ago. 4. Great very good company to deal with especially the problems we have in the far north of Scotland with deliveries and even wanting to supply us at all! 5. As above would order from you again and have recommended you to several people that have enquired where I purchased the picnic benches from this
Tuesday, July 24, 2018
1. Fantastic. 2. Excellent. 3. Great quality. 4. Really helpful. 5. Would definitely order again. Fantastic experience from start to finish and after as well. Thank you.
Sunday, July 22, 2018
Thursday, July 19, 2018
Wednesday, July 18, 2018
1. Very helpful every time. 2. Lets me know when items are arriving. 3. Never had a problem with quality.
2. The team held delivery until contractors were on site. Very good service & products. Not the lowest price, but very good quality. We will re-order from Glasdon. Thanks!
Sunday, June 24, 2018
Ordering via the 'chat' line worked wonderfully.
Tuesday, June 19, 2018
2. Delivery was slow, but well packaged when it did arrive. Products are of a good quality, well packaged and easy to assemble and install. Altogether very satisfactory and good value to our clients.
Monday, June 18, 2018
"1. Quick and helpful. 2. Good communication, kept me informed and delivered to two separate sites with no problems. 3.Very satisfied, good quality and just as described. 4. Not needed any after sales services yet! 5. Very pleased. I have never ordered this sort of equipment before and the process was made very straighforward and easy. Very satisfied and would definitely use Glasdons again in the future and would recommend.
3. Specified by clients. Always helpful and respondent.
Wednesday, May 16, 2018
2. No sooner had acknowledgement email than the bins arrived at the office! Brilliant. Really delighted with the service, delivery and when there was a query we got to speak to a person almost immediately! What's not to be delighted with that.
Tuesday, May 15, 2018
1. Ordered online, very easy site to negotiate. 3. We keep coming back for more!
Like it says on the box, good products.
Grateful thanks to the delivery driver keeping in regular contact on the day of delivery.
Very easy ordering and excellent company to deal with.
Thursday, April 19, 2018
Tuesday, April 17, 2018
Monday, April 16, 2018
Good customer service, prompt delivery, excellent product, good value for money.
2. Broke down second time used it. Waiting on return of our gritter.
Sturdy piece of kit that should give us long service.
Tuesday, February 20, 2018
4. I didn't receive any.
Monday, February 19, 2018
1. Quick response. 2. No hassles. 3. Good quality. 4. Have met with M***** T*****. 5. Great stuff.
3. Had a problem with the size of one of the bins but this was quickly resolved and a replacement found.
1. Efficient, knowledgable and helpful. 2. Speedy delivery as promised. 3. No complaints. 4. Non required. 5. Excellent.
Always a first class service.
1. Very helpful & knowledgable.
4. Did not use/get any/need any.
On the occasions I have needed to speak to anyone for previous purchases everyone has been more than helpful and the delivery has been speedy and efficient. Good well packaged but without excess packaging.
1. Very helpful. 4. Sales sent copy invoice promptly when asked.
2. Wait time was longer than anticipated. The bin ordered was out of stock and we had to wait for delivery. Eventually had to phone to confirm order arrival and date. The bin arrived as arranged.
Service has always been good from Glasdon.
1. Very helpful. 2. We always collect.
1. Easy to order. 2. It was exactly when promised. 3. Excellent, well engineered. A pleasure to do business with such a customer responsive company.
Wednesday, January 17, 2018
Tuesday, January 16, 2018
As you can see, I was very satisfied.
Monday, January 15, 2018
1. Extremely helpful. They told me everything that I wanted to know. 2. Extremely satisfied. 3. Product better than expected. 4. Extremely satisfied. Needed tool to put up planters and it was delivered the next day and free of charge. Fantastic. 5. Extremely satisfied. Can't fault this company in anyway. Extremely positive experience. Will recommend to other people. Thanks for your help.
2.Delivery driver split two bags during previous order, but I was sent a new bag to replace the lost product. 3. It's obviously good that it doesn't leave a horrible brown residue. We are a motor dealership and that obviously counts.
2. Generally satisfied, but as I only work part time sometimes the deliveries are outside working hours.
2. Delivery does sometimes take a bit longer than anticipated.
I try to buy from Glasdon whenever equipment is needed, because the system is easy and delivery quick.
2. The driver was nice enough but he did not want to move the delivery far, he just wanted to drop the delivery on the pavement. He seemed to be in a hurry. 3. Very Pleased - exactly what we needed. 4. I did not use the after sales service. I was very satisfied with the whole experience of dealing with Glasdon, from my first enquiry right through to the delivery.
1. Very helpful and willing to listen to what we were looking for. 3. Pleased with the new bins. Look great with our new logo advertised on them.
1. J** G****** has been very helpful/supportive with initiatives. His experience and knowledge has been invaluable to us. 2. Very pleased. 3. Amazing product. 4. Very helpful when we needed to tweak our bins.
5.. Outstanding. Overall an exceptionally efficient and trouble free process - purchasing dog waste bins - both delivered in tact and well protected. Thank you
Thursday, December 14, 2017
Would recommend to others. Lovely products and helpful staff.
4. Difficult to answer as I have no experience of any after sales service.
2. Sometimes long lead times.
Overall very satisfied with the service we received from Glasdon. Orders placed 9 times out of 10 are delivered on the dates requested. Keep up the good work. Thank you.
1. Very efficient online chat. 2. Arrived much quicker than expected.
1. Very efficient. 2. No problems.
1. They were very helpful and friendly. 2. It arrived within the dates given. 3. I have used Glasdon bins for over 15 years.
Tuesday, November 14, 2017
Very quick delivery.
4. I haven't scored as we haven't needed after sales.
1st class service.
Tuesday, October 24, 2017
Friday, October 20, 2017
1. Very helpful. Easy to use site and great that you have the live chat facility.
1. Knowledgeable and very helpful. 3. Always provide quality products. 4. Quick responses to queries. Very good company, great products and great service. We will continue to purchase from Glasdon.
Despite extremely tight time constraints and demands regarding service delivery, the Glasdon team pulled out all the stops and processed the order over the weekend ensuring that my client received the internal containers in time for the opening of their new offices - exceptional work from the Customer Services team to pull this off!
Wednesday, September 13, 2017
1. Very efficient in getting back to me and processing orders. Very satisfied with the overall service we have received to date from Glasdon, we will definitely be using you again and I will also let our other sites know about your products.
The staff were very helpful and answered my questions in a knowledgeable way.
Tuesday, September 12, 2017
Very happy indeed. Will use again.
2. Can you despatch these by carrier rather than us having to wait for your next shipment? The friendly driver bumped it up to a score of 2 and not 1.
2. There is a 3-4 week delay as the product is out of stock. 3. Answer based on our having previously bought the same product.
1. Great help from the sales rep J** G******. 2. Delivered ahead of schedule, no issues. 3. Great - love it. 5. Very Satisfied. Sales rep J** G****** was extremely helpful as was S******* B***** who took our order.
2. Was not informed when it was being delivered, caused a bit of confusion as the delivery man had to try to find someone willing to accept it.
Wednesday, August 30, 2017
I always find your service is good. I have no problems recommending your products and promoting the work you do.
Thursday, August 24, 2017
Tuesday, August 22, 2017
Saturday, August 19, 2017
3. Good reputation for quality products. 3. Not applicable.
Thursday, August 17, 2017
3. Looks solid enough but not in use long enough for proper assessment.
Wednesday, August 16, 2017
ALWAYS prompt and efficient service.
1. Initial contact was not clear regarding setting up an account but once order was being processed, excellent. 2. Driver could not have been more helpful. 3. Already had compliments about the disabled access picnic table. As stated above initial process was not made clear.
2. It was delivered within the time frame specified. 4. Haven't needed any. All the staff I spoke to were very friendly and helpful.
Always quick and efficient service when ordering goods from Glasdon. Staff always helpful with queries and sending quotes across. Excellent service all round.
1. I placed the order on-line.
Tuesday, August 1, 2017
1. D***** is always helpful. 2. A few days late but not a real issue. 3. Excellent quality. 4. Always responsive when needed. Invoice came before delivery but quickly resolved.
Wednesday, July 19, 2017
Purchasing for fitment by another organisation so haven't checked item (refqn3) - they will, and if any issues (which I don't expect!) will get back to you. Thanks for great efficiency in all our orders. Esp please thank delivery man who gave full explanation.
Wednesday, July 12, 2017
2. Extremely helpful. Your delivery drivers are extremely helpful and accommodating. The only downside is they are sent alone to deliver a 75kg seat, which can be a problem if the person taking delivery can't help them lift it.
Good telephone handling of order by K******.
1. Excellent and prompt service. Would highly recommend you Glasdon.
2. Delivery was delayed. 4. I haven't received any contact.
Good reliable supplier.
1. Contacting your sales department promises to phone me back with information did not happen. On more than one occasion had to phone back to chase the order. 2. After payment and many phone calls it still took a long time to deliver. The delivery driver was not given the correct information that I left with your sales team. The delivery driver was very good. 4. What after-sales service. There is room for improvement with sales team.
Our Response: Upon investigation it was found that the customer did not approve the artwork for 6 weeks. The only delivery instruction we received was to deliver on a Tuesday. We attempted to deliver on a Tuesday as requested but due to a serious traffic accident could not approach the address. Delivery was made the following week.
Tuesday, June 13, 2017
2. Arrived within 24 hours and a very helpful and knowledgeable driver. 3. Excellent and fits with our other bins. On-line shopiing and excellent service, thank you.
The lock on safety chain was missing on one, replaced very quickly. Service excellent.
Monday, June 12, 2017
2. Very prompt.
1. M******* W******** provided excellent advice. 4. M******* W********* contacted us afterwards to check if everything was fine.
1. Very helpful. 5. Never had a problem with Glasdon very efficient and top quality service, always 5* all the time.
Excellent product very pleased.
Tuesday, May 16, 2017
Friday, May 12, 2017
Thursday, May 11, 2017
1. Polite, Friendly & Competent. 3. Never received any complaints. Prompt, clear communications throughout all stages of the order process.
Wednesday, May 10, 2017
4. Haven't really had to use after-sales. Generally very satisfied.
4. Didn't require any.
Overal excellent service from start to finish. Staff ideas were outstanding to suit our college needs. Products arrived as expected and ar in full swing of being used. Will deifinitely be ordering more as the students are now fully aware of the Re-cycling Policy within the college. Thank you for all your help.
Would recommend you to another council.
1. 100% satisfied with last contact but not previous one. 2. Very satisfied, helpful man who delivered. As question 1.
4. Not had any after sales service so not able to comment.
All very quick and easy and product delivered when expected etc.
Thursday, April 27, 2017
1. Dealt with by other departments but all feedback was good. 2. Delivery of initial prototype recycling bins was very well handled and done on the same day. 3. Appreciated the prototype nature of the bins, the only wear issues are on the cup tube holder part on the inner case. 4. Extremely pleased and special mention has to go to J**** W******* for all his support and assistance. Throughout the whole process of working with design, marketing and delivery I have only received favourable comments from colleagues involved with Glasdon. I can only echo these sentiments.
Friday, April 21, 2017
1. Excellent. Checked stock and organised delivery in 5 minutes. Simple but perfect. Always great service from your company. Will continue to use!!
Wednesday, April 12, 2017
Tuesday, April 11, 2017
Monday, April 10, 2017
1. First class service. 3. Flip top lids a little small, some breaking when attempting to dispose of large items. Otherwise first class. 4. Great service. All good comments no bad.
Saturday, April 8, 2017
Friday, April 7, 2017
1. S****** is very good and responsive. 2. S****** pushed to get this to site with limited time. 3. The double liner trolleys are good quality. 4. Would like to be kept up to date with deliveries without having to chase. 5. Not had any major issues yet.
1. No problems experienced. 2. Despite difficulties in entering and delivering in a busy Naval Base this was accomplished. 3. Satisfied although a little more space per bicycle would aid expecially when used with panniers or front baskets. 4. No problems encountered. Overall a good product, time will tell if the coating is able to withstand the very exposed position.
We are again delighted with the prompt service and delivery offered on our order, together with the goods being very good value for money. Your sales staff were extremely helpful. Thank you.
Tuesday, March 14, 2017
1. Excellent. 2. Driver very helpful and could not do enough. Excellent services. 3. Very good. 5. Again, very good. The whole process was excellent, many thanks to the team.
Sunday, March 12, 2017
1. Sales rep was very knowledgeable about the products & did everything possible to get the delivery to me. 2. Delivered on time and within the delivery time slot. 3. Yes - products are durable and good quality. 4. Nothing was offered / explained.
Wednesday, March 8, 2017
1. Website very easy to use, sales team helpful if there's a query.
2. Did not receive any notification of dispatch to client. 3. Repeat order for same client.
1. Efficient. 2. Excellent, most helpful driver. 4. Too early to say. Would expect no less from a Lancashire based firm.
1. This was ordered on line. 4. Non Required.
Good value for a quality product.
Wednesday, February 22, 2017
Wednesday, February 15, 2017
Monday, February 13, 2017
All engineers that attend our site are helpful and knowledgeable about any problems we encounter with our equipment.
Friday, February 10, 2017
1. Very helpful team. I am very happy with the service. Good job done by all. THANK YOU.. N***
Thursday, February 9, 2017
Wednesday, February 8, 2017
Tuesday, February 7, 2017
2. Could have been a bit quicker. 4. I have asked for the invoice to be sent to me and unless I missed it in my emails I can't find it.
Can't fault the excellent rapid repair service we received on both of our towed grit trailers to get them up to full working order.
Fantastic service. Hope to use more in the future.
1. Great quality products. 2. Really quick on delivery and helpful. 3. As above very good quality. Great first class service. We will be using this service in the near future.
Would not go anywhere else. "If it ain't broke, don't fix it!"
I always find Glasdon a pleasure to deal with, nothing ever too much trouble even when I ask silly questions.
3. Have purchased same product previously. As I purchased item by cheque, I would have liked a receipt or account statement for my accounts.
Tuesday, January 17, 2017
We would recommend Glasdon, for their service, promptness and after sales satisfaction.
Thursday, January 12, 2017
1. Brill as always.
Wednesday, January 11, 2017
Glasdon is always a good company to work with / always helpful and friendly and efficient.
Great product and customer service, delivered on time. A******* V****** was extremely helpful and answered all my questions. Many thanks.
Tuesday, January 10, 2017
Excellent service and products.
1. Fantastic service. 2. Fantastic communication that's all we could ask. 3.. Great products. 4. Fantastic - helped resolve an issue asap. Would definitely recommend and hope to use in the future.
1. Very good service. 2. First class. I would recommend Glasdon in the future.
Great service overall.
1. Would like to have received a confirmation email that order has been received. 2. The delivery drivers do a great job with little recognition. Would like a little more info after order has been received by yourselves i.e. that it's being processed and a rough time for anticipated delivery. The driver who I have mainly dealt with over the last few years has always been polite, friendly & helpful.
Would have liked to be able to purchase individual parts, some items only available as a kit of parts.
2. Arrived at the correct time, good communication from delivery driver who also carried the bin to the position I wanted, very helpful.
2. Very prompt!. Overall experience was good. I enquired about setting up an account via email and was sent a reply and subsequent quotation within 24hrs by K******. Once account was approved, the order was placed and sent to the correct delivery address (different to our office address) and very prompt also. Many thanks!
3. In general good quality products. 4. K***** is always available if there are any problems.
1. Very efficient. 2. Brilliant, helpful driver. 5. Well advised throughout. Great to have prompt reply on the telephone and speak directly with someone who understands your requirements. The on-line ordering was very easy and the product is well suited to our requirements - thank you.
As always a good process from start of ordering to completion.
1. Very helpful as I changed my mind a few times. 2. They called before delivering to make sure it was OK. 3. Lovely solid bench with plaque for my mother. I would definitely use you again.
Sunday, December 18, 2016
1. Contacted online with recommendation off local Highways Manager. 2. Prompt and well packed.
Monday, December 12, 2016
Friday, December 9, 2016
It would have been useful to know that, when ordering our bins, we required to order the necessary fixng kits.
Thursday, December 8, 2016
1. Very helpful. 2. Delivery to site on time. 5. Everyone contacted very helpful. Your staff were very helpful and the process of ordering the bench and memorial plaque was very smooth.
Should I need to order the same or another item, I would have no hesitation in ordering again from Glasdon UK. Respectfully. J*** D***
4. Never receive the copy invoice, only the receipt.
1. Very helpful in finding just the right product for the situatuion. 2. Bless him! He delivered each bench to the permanent location. We would have found it extremely difficult to move the benches had they been delivered to the Village Hall. Thanks. 3. Just had to get alternative bolts to ensure security. 4. Didn't have any,
Wednesday, November 9, 2016
1. M*** T********* understands our needs & helps us plan. 2. We don't get forewarned of deliveries.
Monday, November 7, 2016
2. Some items have a long delivery time.
1. When I have had a query always receive a good service.
2. Very quick. 5. Good service as usual.
1. Had the wrong key sent twice but it was resolved quickly. 4. Credit notes raised promptly.
J** G****** has been exceptional thoughout the sale.
Very nice people.
2. Delivery did take longer than expected.
Monday, October 24, 2016
I've never had anything other than good customer service from Glasdon and our current account manager D*****.
Saturday, October 22, 2016
Thursday, October 13, 2016
1. Very helpful. 5. Very helpful staff.
Monday, October 10, 2016
2. Most helpful. 3. Just what we expected and wanted. 5. Very helpful and timely. Don't expect your public to know your products. Not everyone uses internet. Make available sightings of products in situ. I could send you a photo of our commemorative bench in a prominent position overlooking Loch Ryan. It makes my mum very happy every time she see's it being used.
1. The Parish Council has always been very satisfied with using your company.
1. Very quick response with emails etc. 2. Very quick with delivery. 3. Very happy with product. 5. Very happy with the service thank you!
4. Don't know of any.
An excellent experience, would highly recommend Glasdon.
Ordering went very well and I was very please with the overall customer service experience.
5. Very helpful especially in getting the order to me on time.
Friday, September 30, 2016
4. Not experienced any yet so can't comment. 5. All ran smoothly. The first contact was with Mr D**** L***** from South Ayrshire Council who emailed the link to your website. The website was very user friendly. This was an emotional experience due to the product in question but the order was processed efficiently and subsequent matters addressed promptly and professionally.
Tuesday, September 20, 2016
1. The ladies in the office are always very helpful polite and professional. 2. The driver was courteous and called to let us know when he would arrive. 3. A very good quality product. Any orders that I place is dealt with efficiency by courteous staff. The delivery drivers too are a credit to the company being very helpful.
Tuesday, September 13, 2016
I would just like to say how helpful the customer advisor was. I didn't actually have order codes so I e-mailed photographs of the parts that I wanted and she got the right codes and prices back to me. I was very impressed.
Friday, September 9, 2016
1. Fantastic Service. 3. Very good quality products.
Thursday, September 8, 2016
1. They are always very helpful. 3. I have not had cause to complain in the 3 years I have been purchasing products from you. The quality is always good. I love your products and always recommend you to anyone that asks for my help.
4. All fine not required. Excellent
My overall experience with Glasdon has been nothing short of excellent from start to finish.
Thursday, August 11, 2016
2. Fast delivery as requested. Always been happy with Glasdon products and customer service.
Wednesday, August 10, 2016
This is the sixth dog waste bin we have purchased which indicates how satisfied we are with the product.
Tuesday, August 9, 2016
1. Excellent communications.
We are very happy with how your team have continued to provide an excellent service and would very much like to thank ALL.
I was very satisfied with my dealings with Glasdon, thank you.
No problems at all. Very efficient service.
Excellent product, would order again.
Tuesday, July 12, 2016
4. No after sales required.
1. Explained clearly so the correct bench was ordered. 2. Delivered to locations, driver very helpful. 3. The bench is great, but the fixing bolts couldn’t be used so larger ones were purchased. 4. Haven't needed to go back. Nearest resident very impressed with man made wood as there was a presumption it would be damaged/burnt etc.
4. None required.
1. Was automated so no contact. 2. Came quickly and well packaged. 3. Good, if expensive.
This is the 1st time I have received text confirmation of delivery. It is a good way of communication, and very informative.
1. Placed via email no direct contact. No problems with process
2. Very Good.
Monday, July 11, 2016
Service has always been good.
Excellent service-will definitely use your company again.
Assuming 5 is High Score.
3. Clarification of what was being provided required clarification as I ordered extra items already included in order. Having received more that I required the items were accepted back without question and a refund applied. Extra brackets were also despatched without question. Thank you.
2. Delivered on date & time promised. The whole process from initial enquiry to delivery was very easy and delivery was very prompt. We will certainly use your company again.
Thanks. Very happy in all respects.
Monday, June 27, 2016
Had a few queries - everyone I dealt with was polite, friendly and helpful.
Tuesday, June 7, 2016
1. Very professional service. 2. Had to chase the order as the invoice was sent before the delivery was received so this caused a slight issue, nothing that tainted the experience though. 3. Very satisfied with the handling of the order and the info I was given to complete the transaction, very happy overall, only issue I would say is don't send invoices before goods are received.
4. Was there supposed to be any?
Good product, right price, prompt delivery.
4. Not used. The bench was proved very popular with church members and local residents. It is ideal for our purposes!
Ordered online, quick simple to use website, fast delivery, will definitely use your company again.
Good service, thanks.
1. Excellent Service. 2. Great service even when mistakes have been made on our part. 3. Nexus 100 bins, client complaint, flip top lid is too small and has to be held up with hand while disposing of rubbish, also would be better if it was fitted with self close lid. 4. Excellent. First class service.
1. Very helpful with identifying order. 2. First time very prompt. Second time not so. 3. Satisfied. 4.Satisfied. 5. Pleased. Ordered the wrong product initially but this was returned and replaced without a problem - even though it was largely my fault.
Satisfied with method of payment.
Wednesday, May 11, 2016
1. Order arrived on time. 2. No problems with order. 3. Happy with the product. 5. I would recommend you to my colleagues. Very happy with the service received and good were of excellent quality.
I place several orders with Glasdon throughout the year and each time the service that I receive from all the staff is very good as they are courteous and polite with an understanding of my requirements. I would however appreciate being informed of price increases as a matter of course when they take place. This would help immensely.
Tuesday, May 10, 2016
Service is excellent as usual.
1. The order was out through quickly. 4. Good all round service. The ladies at Glasdon were very helpful.
Thursday, April 7, 2016
1. Very friendly and knowledgeable. 4. Always sent a receipt for my card payments. Thank you team!
I have used Glasdon on many occasions and am always completely satisfied with the service and quality of the products.
2. Very prompt. 3. All shelters look like a lot of money, but the quality seems fine. 4. Non required/provided. Well done - thank you.
2. Very friendly, professional driver. 4. N/A. No problems whatsoever. Well done.
4. Didn't need any. It was all very good thank you.
Delivery was very quick, thank you.
We have purchase our dog and litterbins from Glasdon for many years and always receive excellent service and prompt delivery.
Tuesday, March 8, 2016
Monday, March 7, 2016
4. I haven't used it for this order.
2. I have used this company many times always an excellent service.
2. There have occasionally been problems with knowing when the delivery will arrive, or arranging for it to come when I'm actually here, but we've always been able to resolve things eventually.
Wednesday, February 10, 2016
1. She was very helpful indeed. 2. But it arrived unexpectedly, luckily we were in!! 3. Very very good quality. 4. Non required. 5. Excellent apart from the delivery notification. We are a volunteer environmental group and were advised Glasdon was best. It has proved, so even though more expensive than we could afford (though you even helped us out with that). Thankyou very much, it is now installed in our wood project which is now open to the public. (Having been closed off for 40 years)
Monday, February 8, 2016
Always delivery never had any problems with any of my orders with this company. Will continue to use them.
Your website is very easy to use and delivery is prompt. What more could I ask for.
1. Order via the website.
Service levels excellent, always kept informed, very good.
Very pleased with product and quality of service.
3. Despite every bad weather, we haven't needed the de-icer! No other comments - service very good!
3. So far, time will tell.
Wednesday, January 6, 2016
2. On time as arranged. 3. Well made and of a sensible size
1. The order was placed before we had raised the order at our end. 2. K**** sort out our issue very quickly and without fuss
1. Placed order by email 4. Not applicable. Order was fulfilled promptly and goods are of expected quality
1. Fast, helpful response 2. Prompt and Courteous 3. Don't yet know as it's not been put to use, hence rating of 3. 4. Don't know as not used 5. Very happy with this company. Sorry I cannot comment accurately on the item's quality and performance as it has not yet been put to the test
Tuesday, January 5, 2016
A lot of problems with the delivery.
Our Response: Delivery was aborted 24 hours due to protest march in Central London. The delivery was dropped earlier than anticipated and at a spot not agreed with the customer but at the request of the site's security.
Very easy to order - thank you
4. Previously an issue obtaining technical advice on lamppost planters. Generally satisfied with good feedback, simple order process and quality
Very satisfied from order to delivery
1. Extremely helpful and professional 2. Very Good 3. Good 4. Again, very helpful 5. The delivery was excellent and it is a very good product. Keep up the good service. Look forward to doing more business in the future
Very satisfied in dealing with you when it comes to discussing/ordering and delivery of seats and picnic tables
Product and service very good no need to use the after sales service. Staff have very good knowledge of the products they sell. It is good to deal with a company where the sales team know the product and have good knowledge of it. Some companies sales teams sell from a brochure/computer with little or no knowledge of what they are supplying/selling
2. Lead time could be advertised/advised better 3. Performs as anticipated and good construction/quality 4. All good
I always receive a prompt response from J**** S***** which makes ordering/checking/asking easier
J**** is very customer focused
Thursday, November 26, 2015
Wednesday, November 25, 2015
Tuesday, November 24, 2015
4. Not used. Straight forward from start to finish
I think your customer service is very good. If we have an issue it gets resolved very quickly. Everybody is very nice on the phone
1. Always helpful 2. Normally a very speedy delivery. Originally there was a problem with the invoices not sent to the correct place but I think that has been resolved
Thursday, October 22, 2015
1. Quick response to request 3. Would like to see clear bags for this model of bin, to keep in line with our landlord requirements
Wednesday, October 21, 2015
Very good service - would definitely use Glasdon again
2. Deliveries always seem to take a long long time. Please improve delivery time.
Our Response: The customer ordered August 27th. Delivery was fulfilled 9 working days later on September 9th.
1. There was a seemingly long delay from placing the order and receiving confirmation and then another long delay, which needed a prompt before the plaque proof was sent to me for approval. 2. That was excellent. 2. The seat was better than expected. 5. Very slow acknowledgement of order. Your telephone staff were helpful and pleasant, just somewhere there was a glitch and without a couple of telephone enquiries I feel my order would have languished for a long time. The bench is fixed in position in our village and looks well. We are delighted and although we were impatient as the previous one was in desperate need of replacement, the wait was worth it in the end. Thank you. M
Tuesday, September 29, 2015
2. Had to wait for delivery a few weeks, still came earlier than advised however so pleased overall
Monday, September 28, 2015
1. Bit slow with order confirmation otherwise OK
Overall very satisfied
Wednesday, September 9, 2015
1. Very satisfied. 2. Very good communication 3. As expected very strong. 4. Very strong. 5. I am very satisfied. This bench has been situated on a bowling green in memory of my mother. The club were very satisfied with it, it should last a long time and it was the fact it didn't need painting that I chose it. I first noticed them in Fleetwood.
Wednesday, August 26, 2015
1. Both T** and S****** have been lovely and very efficient. Arrives on time and are excellent quality. 5. The whole process has been efficient and painless - would recommend to anyone.
2. Not notified of delivery date 4. Received no follow up
2. Fabulous helpful driver. Exceptionally pleasant. 5. Really pleased thank you
Tuesday, August 25, 2015
2. Received an order which was incorrect and labels have now been stuck on most bins nationally. Have had to order again. 4. I contacted Glasdon bin and they looked into the order, found the issue and sorted it, very happy with the service. 5. A**** S******* and P**** C***** are extremely helpful
Saturday, August 1, 2015
Friday, July 31, 2015
Thursday, July 30, 2015
All your sales staff that I have dealt with over the years show an extremely high standard of product knowledge and are to be commended for their professionalism and politeness
The contact I had with yourselves was a number of week ago now, a fault had developed with one of the confidential waste bin locks - I spoke to a lady called A**** she was fantastic and did everything within her power to ensure a speedy resolution ! Wonderful dealing with your company and I hope the excellent customer service continues
1. Very satisfied, however I did get a call just before the delivery was due to ask what I wanted to order! It was obviously a mistake but confusing at the time. 2. Fab all on time and done perfectly. 3. Brilliant does the job perfectly.
Tuesday, May 26, 2015
Wednesday, May 20, 2015
Thursday, April 23, 2015
Excellent products and staff you have working for Glasdon, but sometimes there seems to be long delays in receiving some items
Tuesday, April 21, 2015
1. Excellent Service 2. Deliveries received as quoted. 3. Quality of goods excellent 4. No contact regarding any after sales service. 5. Very satisfied with both service and product
Monday, April 20, 2015
1. The order was quickly processed 2. The order was promptly delivered 3. It is always a pleasure to deal with Glasdon UK as they provide excellent products and deal with orders quickly and efficiently
1. All very helpful and very polite 2. Some items seem to have extremely long lead times 3. Hasn't been any as have no issues 4. Sales staff all very helpful, however having mixed reps between different products becomes difficult especially 3 different reps on illuminated items within a year has not helped
Great service from K***** H*****, S** B*****, D*** B***** and K**** F*******
2. Certain types of banding quite often out of stock leading to longer delivery times
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Office Hours: Weekdays 9am to 5pm
Preston New Road, Blackpool, Lancashire, FY4 4UL
Company Reg. No: 2160576. Registered in England
Registered Office: Glasdon House, Preston New Road, Blackpool, Lancashire, FY4 4WA
VAT Reg. No: GB 155 8470 44
Office Hours: Weekdays 9am to 5pm
Preston New Road, Blackpool, Lancashire, FY4 4UL
Company Reg. No: 2160576. Registered in England
Registered Office: Glasdon House, Preston New Road, Blackpool, Lancashire, FY4 4WA
VAT Reg. No: GB 155 8470 44
© Glasdon UK Limited 2020. All rights reserved.
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