A spare / replacement key for use with the Glasdon LockFast Socket which is available with a range of Glasdon bollards.
*Please refer to terms and conditions
click to view
A spare / replacement key for use with the LockFast Socket on the following Glasdon bollards:
As part of the Glasdon commitment to exceptional customer service, as well as our responsibilities as an ISO9001 certified company, we invite customers to complete a Customer Satisfaction review.
We ask customers to rate our performance on a scale of 1-5: how we handled their initial enquiry, delivery performance, product quality, after sales service and overall satisfaction with the process.
Monday, February 20, 2023
1. Initial order satisfaction:
3. Quality of product(s):
4. After-sales service: N/A
5. Overall satisfaction:
1. I had exceptional service for my order. 2. I have also passed on my appreciation of the exceptional service offered by the contracted driver who made the delivery. The product was well packaged and met with my expectations. 3. I was extremely satisfied with the product fitted in a recently refurbished Crawley train station.
Thursday, February 9, 2023
4. After-sales service:
5. Excellent service. We could do more business with you if we had a slightly better price as we get the same price as the end user.
1. excellent service.
Thursday, February 2, 2023
3. Quality of product(s): N/A
1. Very helpful.
Wednesday, February 1, 2023
1. Sales person had good product knowledge. 2. Came in very quickly after order. 4. N/A
5. Our order was for a service for a gritting machine that we purchased several years ago. The whole process was very efficient, and we are pleased with the result.
1. Excellent support at all times. 2. All orders have been delivered on time or before scheduled delivery date. 3. I've distributed the items I've ordered to each of my volunteers and have had no complaints.
1. Initial order satisfaction: N/A
Wednesday, January 25, 2023
2. Very prompt delivery. Items delivered as scheduled. 5. Overall great service and shall definitely use Glasdon for our office needs again.
1. Excellent and courteous at all times. Very willing to go the extra mile to resolve issues and questions. 2. Precisely as promised. I felt a bit sorry for the driver who was expected to offload a very heavy bench single handed. 3. Excellent, we had ordered 21 previously! 4. Amendments to the plaque, our changes, were dealt with well.
5. Prices to be more competitive with other manufacturers.
Wednesday, January 11, 2023
Tuesday, January 10, 2023
2. The delivery was delayed. 5. The delivery was delayed
1. Excellent service, good communication. 2. Prompt delivery, good communiation. 3. Excellent product, well packaged. 4. Good aftersales service. 5. Very satisfied - Fantastic quality products, great communication. Many thanks for all your support.
1. Difficult to speak to same person each time I contacted company so sometimes frustrating. 2. Message was that delivery would be in next 10 days . Needs to be more specific or to be able to track. 3. Looks good.
Friday, January 6, 2023
2. As we are based in the office, we can't confirm on the delivery but no complaints. 3. As we are based in the office, we can't confirm on the quality but no complaints. 4. Not dealt with them. 5. Order acknowledgement in a reasonable time and we are given with accurate dates.
Wednesday, January 4, 2023
5. Good service all round...thank you.
2. Didn't get any prior notification of the bench being delivered. The delivery driver couldn't find the address and then it had to be delivered to my house which was less than ideal.
1. Excellent service. 2. Timely and helpful. 3. Glasdon has provided us with a number of different good products over the years, including picnic table. These have all been very good quality and built to last. Just what you need in the rough and tumble of public recreation spaces. Thank you. 5. It all went very smoothly and worked as advertised. Thank you.
1. Simple and easy. 2. At the time given, no issues at all. 3. Product fine, feedback was that instructions for install were poor. 4. Not used and no contact. 5. All good.
1. Online was easy. 2. Arrived quickly. 3. As described. 5. Very efficient ordering and delivery procces .
Tuesday, January 3, 2023
1. No issues. 2. Very satisfied. 3. Excellent. 5. Excellent thank you.
5. Products and service - great no improvement required. Many thanks.
1. The girls with whom I dealt, over the phone and by email too, could not have been more pleasant, pro active, helpful, understanding etc. I particularly appreciated the phone calls ??. 2. The bin was dropped off at the end of my lane for me to find!!! It should have been delivered at my door!!?? 3. Topsy is all I wanted her/it to be!! 4. Don't think I've experienced any?? 5. Would certainly do business again - Very efficient team.
1. Order process is good. A misunderstanding over the proof was quickly rectified and we were shown goodwill by the representative. 2. Delivered in a timely manner. We asked to be notified first which was honoured and this made the delivery easier. 3. Very happy with gateway, just waiting for the amended sign to be delivered. 4. So far so good. 5. Good experience, will certainly come back to glasdon.
1. Guided through the process well. 2. On time and delivered to the correct address. 5. Very Good.
Thursday, December 22, 2022
1. Very efficient. 2. Driver dropped off bins in ideal location and were packaged securely. 3. Nice grade of plastic and really solid construction. 4. All ok. 5. Great and had a detailed summary of what would happen from start to finish. Keep up the good work and thank you for making our life easier.
Friday, December 16, 2022
1. Very efficient thank you. 2. I didn't personally receive it, but it was delivered to the nominated address. 4. I really don't know because I've not accessed it. 5. We use you when we need to and have always been happy with your service.
Thursday, December 8, 2022
1. Overall, very happy with service received. 2. Very satisfied. 5. Gazebo not assembled yet, so can't comment further.
4. No occasions were we've needed to come back to you. 5. rather a lot of raising orders and bill confirmations but worked ok, no complaints. Everything's fine, we shall continue to use/recommend you. Spotting Glasdon equipment when at coastal resorts (I'm a member of the National Piers Society) has almost become a pastime of mine!
Tuesday, December 6, 2022
Always Very satisfied with everything and helpful staff when needed.
Monday, December 5, 2022
Sunday, December 4, 2022
1. Very helpful team. 2. Delivered to schedule. 3. Still to fit. 4. Not used. 5. I would recommend you to others. Great you are supplying slats made of recycled plastics.
Thursday, December 1, 2022
2. A long period of time between order being placed and delivery. 4. Not sure I had any??
5. Overall satisfaction: N/A
1. The Sales office were helpful and despatched the goods to the correct delivery address. 2. I was notified of when the goods were delivered to the village shop/PO which is easier to find than my home address.
1. Have established a good working rapport with J*** over the years.
2. Delivery driver was extremely helpful.
1. Some confusion during holiday handover but well sorted. Always courteous and helpful. 2. On time and well packaged. 3. Excellent. 4. None required.
1. Bit tortuous at times as our requirements especially on the plaque changed during the ordering process. Never quite sure if changes were being logged correctly. 2. Once we had agreed the final specifications delivery was earlier than expected. This was good for us. 3. Recycled material has a close to timber finish and although 6 foot plus long does not look monolithic. At 85kg this should deny all but the most psychopathic of vandals..
2. From placing the order received a very speedy and safe delivery of the goods.
not taking card payments was a real downer because i cannot use a credit card i will not be able to order from you in the future.
Friday, November 18, 2022
1. Maybe requires a little more experience. 2. Excellent. 3. Very good. 4. Good. 5. Good.. See above.
Tuesday, November 15, 2022
1. They were hlepful, efficient and very pleasant.
1. Ordered online - no human contact. 2. Driver was very helpful and helped move picnic table to final location. 3. Very strong and robust. We'll put together. 4. Didn't use/need 5. Excellent. Everything about ordering and delivery was easy, the table is every bit as good as we wanted it to be! Perfect.
Monday, November 14, 2022
4. Keep us informed of when delivery would be made.
Wednesday, November 9, 2022
Tuesday, November 8, 2022
Nothing to really comment other than the fact from quote request to order to delivery was as smooth as can be expected. No unnecessary hassle or issues.
Monday, November 7, 2022
1. Very helpful. 2. Gave us notice as requested and helped move into our safe place. 5. Discovered Glasdon benches by accident but so impressed with comfort, style, fact that it used a lot of recycled materials and help from sales team. Very happy "accident"!
2. It came far sooner than expected. We were delighted. 5. The whole experience was, as far as we were concerned, excellent.
2. Items were well packaged and labelled. 3. Bins I ordered are top quality and perfect for what I require, would and probably will be purchasing them again.
1. First point of contact over the phone, lady was super helpful and very knowledgeable. 2. No problems 3. Very good quality and made to the size we required, this padding is on poles outside and are standing up to all weather elements very well. 4. No queries required but you did check in with us that the items were received ok 5. great service.
2. Driver very polite and helpful.
Thursday, October 27, 2022
1. Very good service, kept me informed on my order at all times. 3. Overall very good quality and it should last a long time. 5. I also use the online chat quite a lot to ask questions about products. They are really helpful and cover all questions raised. I am currently working on a project to put together a bench package. The online chat has been really useful, and helped the bench selection as well as providing all the costs involved so that our package covers everything.
Thursday, October 13, 2022
5. All very smooth, thank you
1. Excellent customer service from start to finish.
Thursday, October 6, 2022
5. Excellent altogether. Very pleased with the Modus Units.
5. Nothing negative to report. All positive - a quick and efficient service all round. Thank you.
1. Very helpful. 2. Delivered earlier than expected which was good. 3. Excellent quality products - we now have two products. A picnic bench and a seat. 4. No need to make contact, everything was fine. 5. Excellent company to deal with - would recommend. A highly recommended company, easy to deal with and quality products which will last for years.
5. Great service, I hope to order another twenty/thirty in the near future.
2. Sometimes, because you are so busy and we don't give you enough notice we have to wait for bollards. Not your fault! 3. Very high quality. 4. Your staff are eager to help. 5. Enthusiastic staff at your end. You are great to deal with.
1. Spoken to several of the team, particularly J**** and also A** P***, always very helpful. 3. Always very durable good quality products ideal for outdoors. 5. Simple to order, staff always on hand to assist. Always used Glasdon, traditionally good service and good products, very reliable and professional.
Thursday, September 22, 2022
5. Free delivery was a real bonus.
Monday, September 12, 2022
Sunday, September 11, 2022
3. Doors had to be replaced. 5. I am happy the doors were replaced free of charge.
Friday, September 9, 2022
5. I find it easy to deal with your Company and my enquiries are always promptly handled. It is also useful to be kept informed on the progress of an Order which is always the case in our dealings.
Tuesday, September 6, 2022
1. Excellent communication. 2. Very helpful delivery driver. 3. Beyond and above ...thrilled !! 5. The communication with J*** C****** was incredibly helpful and he has the patience of a saint. All pros no cons extremely happy that we went with Glasdon, there help and advice 10/10.
Monday, September 5, 2022
2. Excellent. 3. Excellent. 5. Excellent
Friday, September 2, 2022
5. Straight forward system and easy to use.
5. On the whole - its great service, however it seems to take a while to get the visual proof for plaques when you do an on-line quote, always have to chase. Also it would be more appropriate if you had one person that handled your account, as there has been confusion in the past and an order went adrift.
Thursday, September 1, 2022
5. The product I received is not what I was told it would be and it's still sat in its box awaiting a call back which I guess I won't be getting.
1. N****** P*** was very helpful with my enquiry and recommended several other products that our customer might like. This did result in an order. 2. Delivered as per delivery date given. 3. No problems. 4. None received but I'm sure it would be just as good. 5. All good excellent service all round.
5. Uploading an adequate photo of the school logo was problematic, so we had to have a plain bin for ease, which was disappointing.
1. The person I chatted to was extremely helpful and understanding of my request and managed to sort my issues expertly. 2. My order was delivered in great time. 3. My order was exactly what I needed. 4. I received great customer service. 5. Great expert service all round.
1. Quick service, helpful assistance. 2. On time and to the right place. 3. Good quality product all as expected. 5. All aspects of the order delivery were first class.
5. Prompt and efficient order and delivery.
Wednesday, August 31, 2022
1. Understood requirements & ensured the product met these. 2. Took longer than expected. 5. Better information about the delivery time would be appreciated.
5. Excellent service received.
5. Particularly happy with the help online via your chat service prior to order.
2. Help with moving the delivery was much appreciated. 5. A good experience, an excellent product.
Wednesday, August 10, 2022
1. From the very first enquiry, to meeting M****** at the factory who looked after me and my colleague very professionally and took a great interest in the story we had to tell behind our cricket team and reason for the memorial bench, to the team who I dealt with right through with A***** and K******, I couldn't fault anything. Very much appreciated. 2. Although the delivery was not something I could be involved with due to it's far location, I understand from the Riverdale Hotel where it was delivered to, everything was spot on. 3. We wanted a bench that was largely maintenance free due to it being located where we would only be visiting occasionally but annually. This bench ticks all the boxes in that regard, and the quality will stand up to any use it encounters. 4. We needed to change part of our order and this was handled very quickly and with no fuss 4. Due to it's delivery location perhaps an email confirming it had arrived would have been appropriate for me as the hotel failed to let me know, but otherwise all other communication was good. 5. I couldn't fault anything. The way me and my colleague was looked after at our initial meeting at the factory with M****** was very reassuring and professional and as I mentioned, he took a genuine interest in our story behind the purchase. It was so pleasing for us that he took time to deal with what to the company is a small purchase. M****** mentioned that you might be interested in receiving a photo or two of the bench at it's location and a small account of the story behind it with a view to putting it into your in-house magazine. I'd be more than happy to follow that up should you wish. Thanks again to the whole team.
Tuesday, August 9, 2022
1. J** was very helpful throughout the process in choosing and getting the bins. 2. They arrived early which was great 3. Very satisfied with the quality of the products
Very prompt replies, extremely helpful.
2. Many thank to the delivery driver who had to master Cornwalls narrow lanes. 3. Really pleased with the look and finish
Monday, August 8, 2022
1. Always very helpful with my requests and quotations are returned within the same day 2. Would prefer a shorter lead time on orders but you always try your best to get a better date 3. I have received no complaints from clients regarding any ordered product so far! 4. Do not get any after sale service
Very satisfied with glasdon as always Thanks
Wednesday, July 27, 2022
Delivery took a long time, it seemed like the order was forgotten about until I chased it up.
Monday, July 25, 2022
Friday, July 15, 2022
1. Superb service and understanding of the need for sensitivity 2. The driver delivering the item was outstanding and excellent with communication and delivery information 3. Exceptional 5. Highly recommended! All staff and driver were superb in our dealings , thank you!!
Thursday, July 14, 2022
1. Excellent service in dealing with alternatives and final order by email and phone 2. Excellent. Advance notice provided 3. The finished erected signs look great 5. Excellent overall service and good value for money price when compared to all other quotations received. Excellent explanation when explaining "extra over" cost of items when the customer was considering various options and alternatives and very good design guidance provided in determining the best available product to suit the overall job and specific locations. The Parish Council were most satisfied with the overall supply and finished product provided by Glasdon. There were no areas of dissatisfaction.
Tuesday, July 12, 2022
2. Would benefit with the option of stainless steel bolts for our coastal settimgs
1. The Representative is always very helpful 2. Delivery seems to take quite a while. That's my only issue. Delivery seems to take quite a long time. That is the only problem.
1. Ordered via online chat, he made it very easy and understood what I needed
1. excellent communication 2. delivered as stated 3. excellent quality as always, we have had a fair number of benches from you and have never had a problem with quality 4. excellent as always 5. could not fault the handling of the order
1. S****** went out of his way to help with our request and order. His dedication to execute the order and delivery date was very impressive. 5. As previously stated, we could not fault the Customer Service and Sales Department dealing with our order
Tuesday, July 5, 2022
1. Initially there was a concern about the cost of packing and postage. This was helpfully resolved for which I am most grateful 2. Arrived promptly and to the correct address. Good service - well done!
Monday, July 4, 2022
1. i ordered the wrong signs but they sorted this out and a way around it
1. Brilliant service. Very efficient and approachable. 2. Delivered in time. Excellent protective packaging. Good communication. 3. Looks great. Appears to be very durable. Lots of complementary comments. 4. Brilliant service. Very efficient and friendly approach. 5. Very satisfied. Really good service and communication throughout. Very pleased with the customer service and with the product. No issues at all.
1. Sales Office very helpful 2. Delivery was quicker than expected 3. Used before so know from experience the product is good Simply order process and efficient
Have dealt with the Company for several years and always had good service and friendly response.
2. Polite and helpful driver Order was professionally handled and contacr was always helpful.
Sunday, July 3, 2022
1. J** was very informative and good at keeping in contact 2. Took a bit longer than i was hoping, and could have done with more comms from you to update me. I kept having to chase. 3. Very good product 4. J** popped by to take a look, and checked in with me to ensure i was happy with everything. 5. Very good.
Monday, June 13, 2022
Tuesday, June 7, 2022
Monday, June 6, 2022
1. Excellent service Very happy with the service from all involved
Wednesday, June 1, 2022
1. The whole process was very easy and efficient. 2. Confirmation of delivery was prompt. 3. Our customer has reported the asset as suiting their needs exactly. 4. Have had no reason to use this service as of yet 5. The whole process from start to finish was easy. polite and responsive staff handled every question I had efficiently. I would be confident using Glasdon for future needs.
Tuesday, May 31, 2022
1. My enquiry and order was handled professionally 2. Although my order was not delivered as quickly as I would have liked it was delivered within the lead time given 3. Excellent quality product for the job
Thursday, May 19, 2022
Tuesday, May 17, 2022
1. Always professional and efficient. 2. Very fast service and prompt delivery 3. Very good quality and durable products 4. We needed to change part of our order and this was handled very quickly and with no fuss 5. As always, a great service
Thursday, May 12, 2022
1. very helpful 2. Arrived sooner than anticipated and packaged well
J**** was a great help, gave me all the info I needed and also kept me updated along the way!
Wednesday, May 11, 2022
1. Very efficient Glasdon are always very efficient and their products are high quality
1. very helpful 2. Assumed we had help on site, but solved it by using a local builder 3. People are admiring them 4. Sent the missing part over night 5. Will recommend them to others
2. Delivery took quite a bit longer than expected 3. Everything was as expected
1. Very very helpful 3. Very satisfied. 4. Can't fault them. 5. No complaints at all. I was very satisfied with the service I got from your staff, the prompt delivery, even with the COVID on. The seat has been well and truly admired and I'm sure my late husband would be so proud.I hope you get many more orders from the Bolton-Le-Sands area. Thanks for everything. Highly recommend you, Kindest Regards Mrs J******.
1. Great advice and service 2. Great product, fit for purpose and delivered on time 3. Excellent quality 4. Great advice 5. First class service for a first class product
2. We were not warned that the delivery would require us to unload. I'm a typing, not a strong-man and nine benches off the back of a lorry was quite a task. The driver and my husband had to drag the benches, risking damaging them. 3. They are amazing, exquisite. 4. Didn't use an after-sales service 5. All handling was good, only delivery was difficult. Driver was pleasant but even he struggled with the heavy benches.
Wednesday, April 20, 2022
1. Good help using the online chat function. 2. Simple and no issues. 3. very pleased, parish are very happy 4. No requirement for after sales service 5. No requirement for after sales service Will use again, quality products
Thursday, April 14, 2022
4. I had ordered the wrong item but Customer Services quickly and easily arranged for a swap. Thank you.
We always use Glasdon's if purchasing Street ware
Wednesday, April 13, 2022
1. Ordered by e:mail to sales as all sales team working from home. 4. Not Applicalble
Couldn't have asked for anything more. I don't normally get involved with this, so had no clue myself what I needed to do. Everyone helped me get what I needed. It enabled me to finish a site 100% Thank you
Friday, April 8, 2022
We are really please with the 2 benches purchased they look very smart and we hope them to be long lived and low maintenance.
Wednesday, April 6, 2022
1. I was able to get the information I required during phone calls with your staff 2. I had given the name and contact number of the person dealing with the receipt of the bench at Fife Council, however, it was always my name and number which was used and shown on the documents. Fortuneately I was able to take the call from the delivery driver and divert him to the responsible person, and the delivery was successful on this occassion. 3. I was very impressed with the quality and the additional plaques which were mounted on the bench. 4. comunication was good. 5. it was an easy process and completion was earlier than initially expected. overall my experience with the company was very good.
Tuesday, April 5, 2022
1. I made initial contact via the Chat facility and was introduced to J**** who guided me through the process of selection, ordering and payment 2. The service was excellent. Delivery times had been extended because of the pandemic but the bench still arrived in very good time 3. It was all that was hoped for 4. Have not needed to use it 5. The process was fully explained and efficiently executed I would have no hesitation in recommending your company to anyone requiring a similar service.
1. Very professional service 2. Always on time 3. Top quality products 4. No problems at all 5. I've never had any issues with anything All good
We were kept informed regarding delivery at every stage
I would use your Company again and recommend you to other people
Shelley is a real asset and goes the extra mile to ensure, my orders and quotes are delivered promptly and gives outstanding customer service to us as a customer.
I ordered the wrong bin, but sorting the problem was very well executed. Very impressed by the service.
4. The order, as delivered, was incomplete. The after-sales service very quickly rectified the issue.
All departments were friendly and helpful.
Great Service, won't hesitate to use them again.
Friday, March 25, 2022
3. Vinyl sticker not right. 4. A***** B****** dealt very well with this matter
Wednesday, March 23, 2022
1. Delivery driver was very helpful
Tuesday, March 22, 2022
Communication on Estimated Delivery time-frames could be a little bit better
Tuesday, March 8, 2022
1. First rate- fast and efficient 2. As above 3. Was as expected
We are very pleased with the service and product. Thank you
Wednesday, March 2, 2022
1. Some slight misunderstanding but soon rectified. 2. No problem. 3. Perfect. 4. No problem. 5. No problem Very good.
Tuesday, March 1, 2022
Excellent pre-order service and help.
1. Very helpful. 2. Delivered as promised. 3. Good quality and easy to install. Very pleased with everything also my customer was very happy and paid.
1. No comments. 2. Prompt delivery. 4. Good quality. No other comments.
4. Not necessary. Always happy with the service we get and responses to queries are handled well and efficiently.
Wednesday, February 23, 2022
Overall excellent service from Glasdon. Delivery driver was great and called to let me know when he would be arriving on the day. I had one small issue that was dealt with by customer care promptly. I will definitely be ordering through you again.
Tuesday, February 22, 2022
2. Delivery can be slow at times.
Wednesday, February 16, 2022
Monday, February 14, 2022
Thursday, February 10, 2022
I thought the whole process from start to finish was easy and efficient. Staff were very helpful and informative so they made the whole process easy. Thank you.
No complaints whatsoever.
Wednesday, February 9, 2022
1. I personally prefer to talk to personnel ,especially for first time dealings, but due to covid and people working from home it was after I had made contact through your online procedure that I was contacted and there seemed to be a delay. 2. Good notification prior to delivery , polite and safety conscious delivery driver. 4. No issues. The client specified the product and wanted Glasdon for continuation of same product , there are cheaper alternatives, please look at the final cost.
1. All the staff I had contact with through the process were friendly & efficient. 2. I have taken one mark off only because the order took a long time to come through but fully appreciate that this was through factors beyond your control such as Brexit & Covid. 3. It's an excellent bench. 4. I have no issues. 5. Glasdon's will certainly be my first port of call for future orders.
1. Excellent service. Patient, and helped family to make informed decision on the perfect bench. 2. Delivered in advance of our stated timescale to meet special anniversary. Absolutely faultless. 3. Excellent quality, looks great and will be low maintenance, which, given location on seafront, is essential. Nicest looking bench on Barassie shore. 4. Really didn't need any, as council installed. 5. Faultless. Cannot praise highly enough.
Delighted with the bench I bought and several local people have admired the bench which is now in our local park .Many thanks
As a very small company with no designated staff to deal with the admin side of the business, I have to deal with that after a days work out on the roads. It is really appreciated how your accounts department give me a gentle reminder about an overdue invoice rather than send heavy handed letters threating account going on hold procedures. Also using first names when communicating does make one feel that your company wants our business. Many thanks
No issues to report - even through using the chat function was able to negotiate a deal, making sure the product would meet our needs, many thanks
Monday, February 7, 2022
Emailed K**** as the tamper caps were missing she arranged for these to be send out and they were received the next day Kathy has been brilliant throughout the whole ordering process.
Saturday, February 5, 2022
1. Very polite and helpful. 2. Arrived quickly and was packaged well. 3. Looks very stylish.
Friday, February 4, 2022
2. Had to wait for the item to come back into stock, however the sales team kept me informed.
Thursday, February 3, 2022
Wednesday, February 2, 2022
1. Ordered online. 2. Good delivery time. 3. Product used in Glasdon Dispenser. I have always found Glasdon to be reliable and efficiently handle any orders made.
2. No communication was given on regards to the delivery despite asking for it. 5. Communication was not sufficient and lacking.
1. Good communication and explanation. Very efficient. 2. Delivery at the expected time. 3. Excellent product. 5. All done very professionally and in a friendly manner.
1. Not always the quickest.
Tuesday, February 1, 2022
4. Did not receive any.
As above, Sales and Accounts fine delivery not great.
1. Informative, polite, helpful. Answered my questions fully. 3. Seem to be of high standard. 4. I didn't hear from anyway for a period of time after placing the order. After calling to enquire, I was told of the longer lead time from order to despatch. 5. All good however lead time on the product from order to delivery was slightly longer than I had anticipated.
Thank you for the support in ordering a bench. This has been installed as a memorial bench and has been greatly received by the local residents.
1. John was very helpful and his on site visit made the difference as to whether we placed an order or not. 3. very good. 5. Easy to deal with.
1. Delays in delivery during the pandemic were difficult. 3. It's excellent, all put together by one of the park Rangers, just waiting to be fixed into its permanent position. Working during the pandemic made things difficult for us all. Thank you
1. Excellent service and have already contacted company to pass on my thanks to the order department to the delivery driver. 2. Fantastic and helpful delivery driver. 3. More than expected which was so important as a memorial bench for my mother and father, forever grateful. 4. Thank you e mail to company acknowledged. 5. Continuous updates and information. Excellent from start to finish. The picnic table is now in situ at my mum and dads favourite cafe, where I can go and visit and have a bowl of cheesy chips, coffee and look out to sea and the horizon and remember. Thank you.
2. Every time I order I ask for confirmation of a delivery day a couple of days in advance to enable me to let the receiver know, on every occasion this gets overlooked. I have explained the importance of this and yet it still does not happen. I usually get a call from the driver on the day of delivery saying there is no-one there to take delivery!
Wednesday, December 1, 2021
Thursday, November 18, 2021
1. Very good. Very satisfied. 2. Very good and on time. 3. Really good. 4. Good. 5. Very good. Excellent service.
Monday, November 15, 2021
2. Bit delayed but did get advised of delay and we were in no hurry to receive the order.
Thursday, November 11, 2021
1. My order was dealt with very efficiently. 2. I was very happy with the delivery. 3. The products that I ordered are excellent. 4. Difficult to score really, as I didn't use after-sales service. 5. Very happy with the handling of my order.
1. Found the moving delivery date extremely frustrating. Considering the price of the benches you should be above to give an exact delivery date at point of order. 2. Guy delivering the bench did a good job. 4. What after sales service?. 5.Low score purely due to the no of times I had to contact you to get a delivery date and the no of times you changed that date. Seemed to be me doing all the chasing so not much real concern for your customers
Wednesday, November 10, 2021
2. My order stated I was to be contacted 24hrs before delivery as I have to work and the delivery to a residential address. This did not happen and luckily I was home. 3. Excellent. The company was recommended to us and I will certainly recommend to others.
Your representative was extremely helpful and professional at all times, the order was dealt with quickly and efficiently and delivery was made within a few days
1. Helpful and friendly. 2. Deliveries are difficult at the moment but all things considered arrived fairly quickly. 3. Our customers have no complaints. 4. Not had after sales problems. 5. This order caused us no problems.
1. Although it was a difficult period with COVID they kept us informed. 2. Driver kept us informed and helpful to unload bench. 3. The securing bolts seemed to long to secure bench. We had to buy shorter bolts from local ironmonger. 5. As before kept informed throughout COVID.
Wednesday, October 27, 2021
2. Was delayed but was kept informed.
Friday, October 22, 2021
3. Foundation fixings and poster inserts quite challenging to work with. 4. What after sales service? 5. Managed to pull forward delivery date. None other than i would use you again.
3. But not installed it yet!
Thursday, October 7, 2021
Friday, October 1, 2021
1. Order was done online. 2. Happy but delivery was 2 weeks after ordering. 4. After making contact to see where the order was everything was made clear
Thursday, September 30, 2021
1. The sales representatives have been excellent when I have dealt with them , getting back to me very quickly with any enquiries. 2. No issues. 3. As usual the products are excellent in terms of quality. 5. The whole process went very well with products been delivered on time and to the correct location.
1. Efficient and pleasant. 2. It took longer than I thought to be delivered. 3. Having purchased from you years ago I would have been surprised if the product was inferior. I would recommend you to others in terms of service and the quality of the product.
Wednesday, September 29, 2021
2. Extremely long lead times.
2. Due to the exceptional circumstances at the moment we appreciate deliveries are taking longer.
Personnel were very courteous and responded quickly to any queries we had about the type of product, and once ordered, delivery enquiries.
I would like to thank S****, D**** & the team for the great service we recieved recently after placing a large order for new bins for our Croydon Campus
1. Excellent service and very quick responses.
4. Haven't had any after sales service.
2. We asked for at least 24hr notice for the delivery so the caretaker could be in attendance, but the delivery turned up unannounced. Fortunately the caretaker was on the premises at the time. It was printed clearly that the caretaker was to be notified and his mobile number was printed on the delivery note.
Monday, September 27, 2021
Sunday, September 26, 2021
2. It would have been good to have had an email confirming delivery date and time as I am part time and not always able to answer the phone.
Saturday, September 25, 2021
Thursday, September 23, 2021
1. Fantastic. Very friendly and made everything so easy. Pleasure to work with Glasdons. 2. Notified of delivery as stated which was crucial. All delivered fine. 3. Looks great. Very new and fresh. 5. Ordering was easy, Informative and i had all the info i needed. Would highly recommend and would use again.
2. Received an email informing me my order was complete. It was delivered the next day.
1. Very helpful as I am not that good at IT. Very satisfied I was able to chat to knowledgeable staff who answered all my queries and gave good advice.
1. Communication of my order wasnt great. 2. Again comms around potential delivery day wasnt great and therefore i wasnt sure what was going on. 3. As prescribed. I just fet comms around my order being accepted and delivery day could of been alot better.
4. In the end the after sales service (providing an invoice marked paid so we could claim a grant) was perfect and staff were very helpful, but for a couple of weeks there was great difficulty getting through to either the sales team or the finance team on the phone. I would certainly recommend Glasdon and use them again both for the same product or other parts of your range
1. Extremely quick at replying to emails and helped us to arrange a suitable delivery for when it was convenient for someone at our organisation to accept delivery. 2. Arrived very quickly, thoroughly wrapped up on a sturdy pallet. 3. At the moment, the products are still wrapped up, but the quality is excellent. 4. Not received any after-sales service, but not sure if we would have needed it for our product as a standard one. 5. Excellent - thank you very much. Re: No after-sales service, but I feel if we had needed to contact your organisation if the product had been for example, damaged in any way, then in no uncertain terms, we would have received a very satisfactory response from your Customer Service Department.
1. Products are of excellent quality and the staff really helpful when I order. 2. Really kind person. 3. Excellent quality as usual and much admired. 4. Helpful and patient. 5. All good. Excellent company and may they continue to be successful.
1. Excellent service and delivery just in time for our 'Wales in Bloom' competition which we won this year! 2. Driver used initiative and delivered our seat to local council yard because of access problems. 3. Looks good and no vandalism yet.
Wednesday, September 22, 2021
1. Very happy with service provided. 2. Excellent Product delivered within timescales. 3. Excellent. Very pleased with the quality of the bench , the delivery etc - Would recommend Glassdon products
4. As yet not required this.
1. Having to leave messages and wait for call-backs during lockdown was a bit cumbersome. 2. Driver was asked to ring me on day of delivery, I didn't receive that call. 4. none needed nor received. 5. Without Covid limitations I probably would have scored this a 5 Generally excellent but understandably compromised a bit by the Covid restrictions.I also seem to recall being sent a pro-forma invoice after we had already paid but a call to your Finance team soon sorted this.
2. Helped carry bench to the desired spot. We have had 2 benches so far After the first one was in place some one else liked it and asked us to get one in memory of her mother which was done Now someone else is getting the funds together for a third bench so.
4. Not used.
1. Very helpful when negotiating the wide choice of options on the website.
1. I dealt primarily with A*****. She was professional and very efficient. 2. Delivered on time and professionally. 3. Excellent, even more robust than I thought from the specification and description. 4. I was very disappointed that I did not even get an acknowledgement from an email I sent to your Chief executive.he needs to take training from his more junior staff.
All orders placed over the past few years have been dealt with in a professional way and contact with staff has been excellent - no concerns or problems from the initial contact until the completion of the delivery.
Monday, August 9, 2021
Wednesday, August 4, 2021
1. Phoned for advice when booking on line. Very helpful 4. Was not kept up to date with order until it was out for delivery (well after the order).
Tuesday, August 3, 2021
1. I was given all the information I needed to help me decide what product was best for me. 2. The order came when I expected it. 3. Very good quality. 5. The service was very good. The help I got before I placed my order was very good. The person obviously knew what they were talking about and gave me good advise.
1. I placed my order on-line. 3. Exactly as described. 5. Arrived when stated and packaged very well.
1. Always efficient. 2. Acceptable given the current climate.
Monday, July 26, 2021
1. Understood our needs quickly and was able to give clear advice on how to proceed. 2. On time as expected and helpful delivery. 3. Good quality and robust - previous units have lasted well. 5. Very good experience from start to delivery.
Tuesday, July 20, 2021
1. Emailed to ask questions very quick response and pointed me to the right product despite my lack of knowledge on what I was ordering. 2. Arrived quickly.
Thank you Team Glasdon. Speedy, informative and flexible.
1. Very quuck and efficient. 2. On time and delivered to the correct location. 3. Based on previous purchases we knew the quality would be high.
2. My email said delivery in the next 5 days and it arrived next day!
Monday, May 24, 2021
1. We are informed on arrival dates and the product doesn't arrive. 2. Several delays on any specific order. 3. Products quality ok when it arrives. 5. Improvement need to be made on timescales for delivery and false promises of delivery dates with limited communication on the actual delivery day. On recent orders we are dissatisfied on overall communication and delivery times for orders.
Friday, May 21, 2021
Sunday, May 16, 2021
Friday, May 14, 2021
4. Not applicable.
1. Service was excellent but had to deal with different departments and correct details several times. This was probably as a result of covid situation but would be nice to deal with one person throughout. 2. The person who delivered the benches was brilliant, polite and a great sense of humour. I was only given information that delivery would be in the next 5 days and was in tescos when he called to say he was at the delivery address. Luckily I could be there quickly but more warning preferred even the day would have been helpful. Also the benches were very heavy and he had no one to help him unload. 3. Very pleased with the product. As I have said i am delighted with the benches and service, each individual I dealt with gave great service too many people involved and more information regarding delivery timing would have been helpful. However all worked out well
Thursday, May 13, 2021
1.Excellent response time and detail. 2. Ahead of scheduled date. 3. No issue. 4. Good to get this to show appreciation. D*** very knowledgeable.
1. Always very quick to respond. 2. Client was happy.
Friday, May 7, 2021
Bench is very good and the low maintenance is a great help.
Tuesday, May 4, 2021
1. Excellent. 2. Excellent. 3. Excellent. 4. Excellent. 5. Excellent. Very smooth transactions.
Thursday, April 29, 2021
1. Always polite and helpful. 3. Robust items.
Wednesday, April 28, 2021
1. Very helpful. 2. On time and in good condition. 3. Good Quality Bin. 5. Very good and helpful.
Monday, April 26, 2021
Friday, April 23, 2021
1. Emailed order across, but it was dealt with efficiently and received confirmation back. 2. Fast Delivery. 4. Haven't discussed order. 5. Very professional and prompt service.
Thursday, April 22, 2021
1. Very helpful and very polite. 5. Helpful and efficient.
Wednesday, April 21, 2021
2. Excellent! Fast delivery. Promised to deliver within 5 days, got delivery within 2 days. Perfect. Highly satisfied with the services. Thank you
We are grateful for the friendly, efficient contacts with Glasdon particularly during the difficult times during Covid 19. The help and understanding is greatly appreciated. The products have been well received and commented on by Parish Councillors, members of the public and Council staff in adjoining Parishes.
I have never ordered on line before and found your staff very helpful. The product was of excellent quality, just what I ordered, delivery was polite and efficient. The memorial plaque brilliant, engraving delightful. I am now looking to gain permission to put a memorial bench in my local churchyard and when I get permission I will suggest Glasdon as the people to go to for a high quality bench made of recyclable materials and finished to an excellent standard. Many thanks
Tuesday, April 20, 2021
1. Very efficient. 2. Very efficient. 3. No issues to report. Very efficient service throughout
1. Very efficient and quick respoces. 2. Much quicker than anticipated. 3. As expected. 5. Perfect. Great communication from start to finish.
I was very impressed with the quality of the product. The service from putting the order in through to delivery was excellent. Would highly recommend Glasdon to other colleagues - thank you.
1. Just as I clicked to place the order I noticed that the delivery price had been increased substantially (and unnecessarily) because of our location. I phoned your office and, although the order had already gone through, your rep said that she would see what she could do. She later phoned and said that she had used a different carrier, delivery would be as originally quoted and that she would send a refund which she did. Brilliant! Well done. It would be good to think that my commendation would be communicated to your excellent representative.
1. FAST DELIVERY.
1. From K**** to D**** & S**** - perfect. 2. Delivery was on my terms, on a day that our factory was open. Your drivers clearly travel all over the country and we were a stop south just off the M6. 3. You wouldn't believe how happy this bin has made me, not just the amazing colour (orange) and sturdy design but the fact that I can get our factory to recycle all our plastic bags. Winner 4. Didn't need any after sales, but I'm sure it would have been perfect. This type of bin needs to be promoted across all factories as we receive 90% of our parts in plastic bags that on the whole are in branded bags and get cut open, therefore un-re-useable. Let's get the factory nation recycling their plastic bags.
2. overtight shrink wrap crushing bin liners. reduce tension on shrink wrap to prevent liners being warped
1. Dealing with Glasdon staff was easy and efficient. 4. Not had to use after-sales service yet.
1. K***** was very helpful as I had quite a few questions regarding the order from our client. 2. Again K***** help with invaluable the client wanted in for a certain day, at first you could not achieve this but she moved things around so that the order could be delivered on time, this was much appreciated. 3. The client was very happy with the product and ordered additional items.
Very happy with the service and very quick and efficient delivery. Many thanks.
1. Very pleasant and easy to deal with. 2. All very good. 3. Very good product. All very good.
Monday, March 15, 2021
Saturday, March 13, 2021
1. This was due to covid I feel but normally 5. 2. This was due to the length of time normally 5. 3. You can not fault your product.
We paid by bank transfer which was missed by your office staff so a statement was sent out.It was rectified immediately I queried it.
Friday, March 12, 2021
We use Glasdon for all of our litter bins, delivery is quick and customer service is very good.
2. An item was missed off the order. After a telephone conversation the matter was rectified.
Friday, March 5, 2021
2. Very prompt with a courtesy call from the driver to advise its arrival.
Wednesday, March 3, 2021
1. Good service, good to talk to.
Tuesday, March 2, 2021
Would prefer to speak to someone over the telephone.
1. Very easy to order. Being able to see what it would look like at the time of ordering helped with what was needed to include on the stamp 2. Very quick and efficient. Packed well to avoid damage. 3. Will definitely order again. 4. Not needed.
We ordered during a difficult time - covid restrictions - and despite this the sales team were incredibly helpful. We are currently sending out information to our clients and are optimistic that the 30L shredding bins will fill a niche in our business.
Monday, March 1, 2021
2. Next Day delivery would be great but obviously not possible :-)
Tuesday, February 23, 2021
Always a good friendly professional company and people to deal with. Always our choice to do business with good quality goods and value for money prices
2. Some delays due to covid but no serious impact. 3. Too soon to comment. 4. Not used.
1. Very helpful and thorough 2. Very prompt delivery 3. Exactly what we ordered 5. Always very helpful thank you
Monday, February 22, 2021
2. Would have been useful to know that the driver was on his way - especially at the moment as we have skeleton staff so there is a chance there may have been no-one to receive the order.
Saturday, February 20, 2021
Very happy with communication and personal touch.Thankyou so much xx
Glasdon always supply excellent support from enquiry through to delivery of quality products.
At such a difficult time for your Company, and for me personally, you provided me with a service second to none, carrying out all my instructions to the letter.
Friday, February 19, 2021
After sales issue sorted straight away.
Every time I call or use the on line chat facility the service is great, no probs.
1. Extremely helpful and friendly. 2. Arrived in good time and the delivery guy as excellent. 5. Would use them again as the service and quality was top-notch.
1. Very helpful and knew what she was talking about. 3. Was for a broken lock on a litter bin and everything worked well. 5. Very satisfied. Good value for money. Very satisfied with the service, no areas for improvement as far as I am concerned. Thank you
Overall, really good communication over my order. Delivered on time & no issues from my customer
1. Attention was very quick, clear and highly recommended. 2. Delivery details were clear straight forward and efficient. 3. Yet to be put in situ in the park but delighted with product. 5. Thank you for your service.
4. Not needed to use after sales as yet.
I have used your company for several purchases for this Parish Council and others I am Clerk to and have always found the service and products very good. Thank you.
Had to source a few parts from yourselves and every time I have had fantastic customer service. Easily set up an account from the first order. Each order has been delivered to the stated time and day that you have informed me. Feels like a very professional and well organized business.Thank you for all your help.
4. Received a barrage of different statements and version of the invoices which got a bit confusing!
1. Very helpful and came up with several product recommendations. 5. Not yet had to use them.
Very good products, prices and service!
All good and delivered as promised and good as expected.
1. Great, got a small discount agreed so 2 benches came close to our budget. 2. Very good as delivery address was different to billing address. 3. Perfect match for our previous bench.
1. Easy to order and excellent sales detail on the stock ordered. 2. Met on time at the correct location to unload and a very helpful delivery driver. Much appreciated. 3. Benches where of good quality with easy instructions to install. 5. Easy purchase from start to finish.
Monday, January 11, 2021
Very satisfied, your sales office were very quick in responding to my query.
Wednesday, January 6, 2021
1. Very smooth. 2. V good.
1. Very friendly and helpful.
2. Excellent delivery driver who delivered bench in difficult area. Also very sympathetic and understanding. Please pass on our thanks. 3. Top quality bench. Hope it weathers well. 5. Some slight confusion between invoice, payment and starting production. Not clear as a non commercial customer what process was and needed to ring up to check whereas I thought representative of Glasdon would have contacted me. Perhaps be clearer on process and next steps for non-commercial customers?
Monday, December 21, 2020
3. Normal waste bins not very suitable for the catering environment.
Tuesday, December 15, 2020
1. Only issue I have found with Glasdon is during Covid - difficulty ringing the person you were last speaking to.
1. lots of duplication on ordering which required to keep being checked. 2. Fully informed of progress on delivery with dates etc. 3. Good quality product. 4. To early to state yet.
Monday, December 14, 2020
1. Great Service. 2. Prompt delivery. 3. Great Quality.
Fast reliable service, good quality workmanship, prompt and reliable
1.they respond very quickly regarding information requested 2. all deliveries have been received within good time period. 3. we have no experience of any faulty goods and all items used appear to be in good condition. 4. have not really been involved with them. 5. Very professional.
Tuesday, December 8, 2020
1. Difficult to contact 2. Lead time OK. Covid-19 is no longer a valid reason for poor contact.
Monday, December 7, 2020
1. Don't always get informed of who is dealing with your order. 2. Can't speak for all sites as deliveries have not happened on the majority of sites yet. 5. As mentioned earlier it would be good if someone responds to say the order has been made and then again. when it gets sent out - confirming the exact date for delivery would be even better rather than the next 5 days.
1. Very helpful and friendly, especially during this pandemic. 2. Too prompt, didnt expect order to arrive so quickly, well done. 3. Very much so, would recommend to other football teams that we play against. 4. Have not had any thing from them. 5. Great service. from in intial enquiry to delivery.
1. Very helpful via on-line chat service. 2. The order was delivered extremely quickly to ensure we met our spending deadlines. 3. Very good quality bins for internal and external use. 5. Very quick process from start to finish.
1. extremely helpful with any enquiries staff have a fantastic knowledge of the product range that you offer. 2. my last delivery was on a large lorry access into our depot is restricted so had to transfer the delivery on to one of our vehicles on the side of the road to take the delivery into our depot 3. fantastic products extremely robust. 4. staff are always a pleasure to speak to over the phone or on line. 5. fantastic
1. None. 2. None 3. The Order was for a plastic litter bin which had been described as very robust. The flexibility in the sides of the unit suggests that the robustness of the item was somewhat exaggerated. Had to refer to the internet to find out how to open the bin as the instructions were inside. 4. None 5. None
1. Covid made things a bit difficult but everyone was helpful. 2. It turned up without calling me so I should give a 4 but it felt childish 3. Brilliant
1. Very good response and helpful. 2. My last order was misplaced and did not arrive on time 4. J*** was proactive and kept me informed on my order status The Web-based service has been excellent
1. D***** was my main point of contact she handled my requests and managed the comms and process very efficiently. 5. Very satisfied very efficient team Great service start to finish D***** was very helpful and efficient thanks.
3. Family are absolutely delighted with the quality of the seat.
I do like the 'chat' facility.
Monday, November 23, 2020
4. Not had to use this. 5. Especially during lockdown.
Saturday, November 21, 2020
Friday, November 20, 2020
Always polite, always helpful. Would recommend
Thursday, November 19, 2020
1. They were very knowledgeable and advised that I may need brackets to fit the bin to a post. 2. Delivery took a little longer than I expected, but we weren't in a rush for it.
1. Always kept up to date with the processing of our orders and if there are any problems the sales office let us know immediately. 2. Always given a delivery date and drivers are courteous. 4. Don't usually have issues after sales, but on the rare occaison something has arisen it has with dealt with quickly. Always a pleasure to do business with Glasdon's, straightforward transactions with (usually) no hiccups
1. Very helpful. 2. Arrived quickly and in good condition. 3. Seems sturdy and well made.
1. Regular contact to make sure we were getting what we needed.
I've used Glasdon on several occasions and always found the service to be good and I have always been pleased with the products ordered and delivered. Communication has always been good and the overall service is good.
At this present time with the covid very satisfied.
2. Some time we have to chase our orders. 3. Never had any problems with your kit.
1. Easy to use and helpful. 2. Fast delivery. 4. Not required. 5. Will definitely use again.
Wednesday, October 28, 2020
No problems with ordering or delivery
Monday, October 26, 2020
1. Always very helpful with any requests for quotations and answer any queries very satisfactory. A very proactive team which is always a bonus when you are working with clients and need action quickly. 2. Only suggestion is that when the order is dispatched we have an email to confirm so that we can notify our client that the delivery is on it's way. This would be very helpful as currently I have to ring in to find this information out. 3. I have never received a complaint from any of our client that we have ordered for.
1. No issues. 2. Excellent. 3. Excellent. 4. Excellent. 5. I had to wait quite a long time for the order to be processed.
Saturday, October 24, 2020
Friday, October 23, 2020
1. Covid interuption. 2. Covid interuption. 3. Good quality. 5. Good service, unfortunately disrupted due to Coronavirus pandemic.
1. Nice and smooth. 2. No problems. 3. Good Product. 5. Very efficient
2. Very quick. 3. One can was missing a nozzle. 5. I would have liked an invoice for our records rather than having to use a screenshot of the payment.
Overall, very helpful, with quick responses and invoiced promptly. Thank you
Very quick and efficient service, Many Thanks
Thursday, October 22, 2020
1. Online chat on website isn't very reliable. The only small issue is the time taken to get quotes back. If the quotes are received quicker we can place the order and minimise the delivery times.
2. I was not given any notice of delivery date (having checked my email each evening), received email at gone 5am (& therefore did not see it) telling me delivery would be happening that day, had just left for work when I got a call from delivery driver telling me he was outside my house @ 8am. 4. I am only being asked now some 3 months after delivery. I appreciate the difficulties with the current pandemic, that said the whole process from me initially enquiringly about my order to receiving this questionnaire has taken over 7 months.
Friday, March 13, 2020
1. I ordered on line. 5. Prompt delivery. No queries. We have purchased many items from Glasdon over the years. Always highly satisfied with customer support and administration of our orders.
Tuesday, March 10, 2020
2. Delivery: N/A
1. The driver was very helpful. 3. Extremely high quality. 4. No follow-up has been necessary to date. 5. A very smooth process, including confirmation of the memorial plaque inscription. Very please with the whole process, and am about to order another Lowther bench, which will be our seventh! (The benches seem a lot heavier than the 75kg specified in the brochure!) I will certainly recommend Glasdon to others in the future. Thanks for your help with the order.
Sunday, March 8, 2020
4. Haven't needed to contact you because all is well.
Friday, March 6, 2020
2. Only 1 person with delivery. My husband who has bad back had to unload with your driver. Also asked for a delivery date prior to arrival, didn't happen, bench just showed up. 4. What after sales service? 5. A third party was paying for bench on our behalf. We asked you to notify us when paid. Didn't happen. When we called, you said it hadn't been paid when in fact it had been paid 2 to 3 months earlier and you had allocated to wrong account. Embarrassing for us to chase our funder when that had alreaday paid. Good product. Girls taking details for the order good. Payment allocation poor. Communication poor, delivery product far too heavy for 1 man. Must contradict HSE rules on lifting.
Wednesday, March 4, 2020
1. Very happy with the service received. 2. Good communicatoin with driver. 3. No issues so far.
Happy with the service and products.
1. Always a great experience, whether talking to the sales team on the phone or via online chat. 2. Our purchases have always arrived before the expected delivery date, and the lead time when ordering from Glasdon is significantly shorter that of our previous suppliers. 3. The quality is surperb. 5. Our orders have always been handled very smoothly. We've only placed two orders to date, but Glasdon have swifly become our preferred supplier of litter bins.
2. I was not pre-notified that the delivery was coming on the day it did, so it was fortunate that someone happened to be at home to receive the order.
Great service, very quick to respond. Really easy company to deal with, wish there were more like you.
Thursday, February 27, 2020
Tuesday, February 25, 2020
The process was very straightforward and we had no issues at all.
Monday, February 24, 2020
4. No follow up enquiry. All very good. Just a nicety - but a quick call to confirm all was in order and is there anything else we can do... Would have got you 10/10!!
Monday, February 10, 2020
We were not given enough notice of delivery. 14 hours was not long enough to sort things out at our end.
Friday, February 7, 2020
4. The last order some locks were not delivered. A call to A*** S***** recitified this situation as the locks duly arrived a few days later. Your Sales Representative Adam Somers keeps in regular contact and will inform me of any offers you have. He usually visits every few months and has demonstrated new products to me in the past.
Wednesday, February 5, 2020
5. So far, so good. J** G****** has been very helpful.
The only issues I have is high price of your products. They are of great quality but in comparison to other suppliers they are not always the best value for money offer.
1. Very happy with the seat. 2. The delivery guys were really helpful. 3. Delighted.
1. Very efficient and concise ordering system. 2. Arrived when advised. 3. Very tough and perfect for our requirements. 5. Very good. Love dealing with Glasdon, always a human to interact with, which is very important for any queries.
Friday, January 31, 2020
Thursday, January 30, 2020
1. Always quick responses and great support. J** is always quick to respond and supportive when needed, the processing team are also helpful and really responsive.
Tuesday, January 28, 2020
1. From start to finish, everyone is very helpful and transactions are handled seemlesly. 3. Some of the best products on the market. 4. Great customer service. 5. As above. Sales rep I*** M**** is great, so is Shelley the Office Manager, extremely helpful team that knows what the customer needs, not what they want to sell you!
2. Delivery was quick.
Very helpful on phone with order. Order arrived quickly 5*
Tuesday, January 14, 2020
Monday, January 13, 2020
2. Packaging was lacking on the first bollard but greatly improved on the replacement. 3. Replacement bollard lacked new instruction sheet as the design had changed. 4. Replacement bollard deispatched promptly with greatly improved packaging. Special mention for S****** P******* in customer service for her understanding and willingness to help resolve our issue.
Monday, December 16, 2019
2. Orders take long time to be delivered. 4. I've never been contact from any member of the sales team about product. The last order I made was wrong (the binds delivered with flat lids) 5. In general the sales team is friendly. Many thanks for sending us this survey. In general, I'm happy with the sales team service, the only problem is the delivery time take so long for small orders.
Thursday, December 12, 2019
5. Very satisfied. The bench is lovely and very comfortable with no hard edges. Easy to keep clean without special maintenance. Thank you for helping me to achieve my late wife's wishes.
1. Delivered on time and at quoted price.
Wednesday, December 11, 2019
3. Very good quality, on all products I've purchased. 4. You email regularly.
Monday, December 9, 2019
1. Just brilliant. 2. Amazing. Arrived early. 3. Super. 4. Didn't need it as everything was perfect. 5. Just cannot believe how wonderful this experience was. So easy and so friendly and helpful guiding me through the whole process. I can't really add much the whole experience was superb. Thank you.
Thursday, December 5, 2019
4. Not required.
I am also clerk to Ancaster Parish Council and Silk Willoughby Parish Council and always had first class service.
Wednesday, December 4, 2019
All credit to you for a first rate service to this very satisfied cutomer, first rate from beginning to end.
1. Helpful. 2. Apparently not all parts were available for manufacture leading to an unreasonable delay in supply.
1. Never dealt with one. Just sent an order by post. 4. Never needed any. Please ignore numbers 3 in question1 and 4. The questions were not relevant to us and the designer of this form.
Friday, November 22, 2019
All by email corresponedence, quick & responsive.
Monday, November 11, 2019
1. Very easy, good sales representative on the telephone also. 2. All as arranged. Very pleased. We will definitely be using Glasdon again.
Friday, November 8, 2019
2. Good to have advance notice of delivery. 3. Only once had a problem with a component which was immediately rectified. The drivers are a major asset; always enthusiastic and helpful.
1. J**** very helpful with my constant emails. 2. ETA would have been good so can ensure our delivery does not get lost or delivered to wrong location which does often happen on such large site. 3. V.good. Recommend domestic/recyclig bin. Yet to try new external hoping to win a bid.
1. Good communication, very hepful.
1. Very friendly and professional great service. 2. Very fast. 3. Very. 4. When needed great service and very professional. 5. Very. Never any problems when I have asked for help and very understanding. Overall very satisfied thank you.
Tuesday, November 5, 2019
Saturday, November 2, 2019
2. The delivery driver for the picnic table was especially helpful.
Friday, November 1, 2019
I used live chat to enquire about the items, the order was taken via live chat and payment made via telephone. Great customer service all round.
Thursday, October 31, 2019
1. Helpful and efficient. Have now ordered on a few occasions and always satisfied with customer service an dispatch of product (and notifications).
3. Very very good.
Excellent service from helping me to know what I was trying to order (new nexus apertures) through to the delivery and explaining how to swap them over.
3. 2 & 5 seat good but fixing bolts were of a very poor quality. 4. Did not experience any. As above with regards to fixings.
Tuesday, October 15, 2019
Good products, good service. Always dealt with efficiently.
Quick and easy order once again. M***** is always very quick to get a quote back to me and the communciation is always excellent.
1. J**** is a credit to your company.
1. Very easy process for ordering. 2. Notification of delivery date was very helpful. 3. As expected and easy to install. 5. Prompt email and a contact name if there were any questions I had.
Monday, October 7, 2019
Thursday, October 3, 2019
2. Could have been quicker and an update on delivery would be appreciated.
Our Response: A note has been added to the customers account to arrange a specific date for future orders. The customer has also been advised.
Tuesday, October 1, 2019
I would definitely recommend your company (and have done so), we will be back next year!
Monday, September 30, 2019
2. It was delivered earlier than said to a private house, but luckily it didn't cause a problem. Very helpful with suggestions.
Web site was a little confusing.
Thursday, September 26, 2019
3. The sponsors of the bench very happy.
Tuesday, September 24, 2019
2. Given estimate of delivery days after I emailed. 3. Not had them long enough to tell yet. 4. Not heard anything yet.
Monday, September 23, 2019
1. Slow communication. 2. A little longer than expected. Communication was slow but happy otherwise.
1. The lady I spoke with was exceptionally helpful. 2. Order arrived on the arranged delivery date with no issues.
The whole process from quote to delivery was excellent, staff very helpful and speedy.
Friday, September 20, 2019
Thursday, September 19, 2019
1. Very happy with the telephone calls and email exchanges we had with your company, enabling us to secure an order at a great price. 2. All units arrived safely, in good time and packed securely to avoid damage in transit. 3. The litter bins we ordered are great for our Sixth Form common room and the colour makes them visible to encourage students not to forget to clear up after themselves! 4. We have had no cause to contact for after sales service. 5. We would definitely use your company again and recommend to others.
Wednesday, September 18, 2019
1. Couldn't always get the person I had been speaking to before, but all were helpful. 4. N/A
I have direct contact with the manager in charge of my area. The team on the helpdesk are also very helpful and polite. They respond to requests on a promptly manner and are always willing to help resolve any issues or queries we may have.
Tuesday, September 17, 2019
1. Always friendly and informative about available products and the best options for our requirements, re-bins etc. 2. Top class, delivery always on time. 3. Unbeaten quality and style, withstands regular long term usage. 4. Excellent, always helpful advise available. 5. Perfect from ordering to delivery. I have been dealing with Glasdon for nine years and always recommend the company to other Clerks as I can verify both the service and quality of the products. Keep up the good work!
Tuesday, September 10, 2019
1. Brilliant, very helpful, nothing was too much trouble, pleasure to deal with. 2. Very very nice chap, chatty, helpful. 3. Bins were brilliant but we noticed the bottom bracket that sits on the ground wasn't drilled for the bolts and we had to drill it ourselves, pre-drilled holes would have been better. 5. Brilliant in all aspects. Would recommend Glasdon to anyone.
Our Response: An apology was given as a template was not supplied as standard. Customer was extremely happy after speaking to SJF.
Thursday, September 5, 2019
4. Not really applicable.
Wednesday, September 4, 2019
Great product delivered on time with the minimum of fuss.
1. Great communication, lovely manner and helpful advice. 2. Very quick delivery. Very friendly drivers. 3. We love them. Sturdy, good quality and attractive.
Monday, September 2, 2019
Tuesday, August 27, 2019
2. It came very promptly. Thank you to your staff for their help with us placing this order.
Thursday, August 22, 2019
Wednesday, August 21, 2019
1. I** was very good at getting back with queries. 2. Island location, meant we got a huge quote for delivery, we were able to get delivery much cheaper. 3. 28 x Nexus 240's - delighted with them, good quality, robust, we would have liked them to weigh more and more info on them would have been good. 4. Really good, as the pins for securing were sent quickly.
1. Everything good. 2. None. 3. Quality very good. 4. Not required. 5. Good. Everything was handled very efficiently.
Tuesday, August 20, 2019
1. Excellent service by Sales Representative. 2. Received goods within a few days. 4. Any problems I've had are always sorted out very quickly without any quibble.
1. First Class. 2. Forgot the key. 3. Brilliant. 4. Not used yet. 5. Very professional.
4. Always very good. 5. Always very good.
2. The item was not in stock and took some time to arrive. Very please with both items. Just delivery time was not great.
No problems at all.
Wednesday, July 31, 2019
4. After sales service by A***** B****** was excellent. She resolved a problem really quickly and to my satisfaction and I would be very happy to deal with her again. Superb customer satisfaction.
Thursday, July 18, 2019
1. J**** is a very good rep for the company. 4. If I ever have any problems they are dealt with promptly. We have been using Glasdon on our contract for the last few years and have always had great service. Thank you
Monday, July 15, 2019
1. S****** in the Customer Services was very helpful. 2. All on site and delivered. 4. No involvement. 5. No issues. S****** was very helpful and supported the changes to my orders which was appreciated.
1. From start to delivery all excellent. Contact with S***** W*** who helped with product and after sale with J**** L** all very helpful.
Tuesday, June 25, 2019
2. Delivered with care. 4.None needed. Nothing to add.
1st Class service start to finish.
Staff are always really friendly and helpful. It makes it really easy to order memorial benches through Glasdon.
1. Very approachable. 2. Prompt and early delivery. 3. Exactly as ordered. 4. Very good. 5. Would certainly use again. First class product and service.
The product is great and as described, the customer service team (contacted twice) were very helpful. Only downside was the delivery as on the invoice sent about 3 days after order was placed it said delivery method 'Overnight' however didn't arrive for almost 2 weeks (10 working days). This should be more transparant when placing the order. Other than that can't fault.
Tuesday, June 11, 2019
Order completed, delivered and quality meets all expectations.
Monday, June 10, 2019
Smooth ordering and delivery. Thanks for being ace to deal with!
Friday, June 7, 2019
Very easy to deal with, ordered bicycle shelter and arrived on the date promised. Would definitely use again.
Thursday, June 6, 2019
1. I*** is brilliant. Very attentive and makes sure everything is right first time. 2. Could be quicker. 3. Top quality product. 4.Very good. 5. Overall impressed.
1. J**** T******* was very prompt in replying to my query about an invoice we hadn't received. She was polite and helpful. 4. Prompt service, everything was dealt with smoothly.
1. Very professional and polite service. 2. The delivery driver was really helpful and accommodating with our request to take back the pallet. 3. Everyone loves them and we will be ordering more of them. 5. All people I dealt with were very good and professional. Well done guys and this is how you win customers.
Good service. Thanks.
1. Ordered 16 Manchester bollard, paid upfront and to find out 2 weeks later they were sold to me out of stock and the lead time was much more than expected. 2. Wrong order delivered, had to wait until the next day for the correct delivery to arrive. 4. It was a while hearing back for the lead time but the team were helpful when they got back to me.
Monday, June 3, 2019
3. Not quite as sturdy as it looks in the photographs.
Tuesday, April 30, 2019
Thursday, April 25, 2019
Wednesday, April 24, 2019
Always quick response to price enquiries, lead times are good, very helpful friendly service. Many thanks
Fantastic web-chat to retrieve a quote with friendly and helpful customer service. Super fast delivery to four different sites of ours which I did worry would get complicated, but everything was seamless and fast. Invoices can through immediately after delivery. Thank you for your fantastic service!
1. Completely satisfied will all communication.
1.Lady on the phone was extremely helpful and knowledgeable.
2. Despite arrangements with the sales team I was not given advance notice of the delivery date.
Fantastic company for our donation of LIFEBUOY for our station.
Thursday, April 18, 2019
1. Very prompt and professionally dealt with. 2. Very satisfied. 3. Excellent quality - as we expeceted from Glasdon. 5. Very satisfied - thank you. Thank you for handling our order so professionally. Everything was spot-on. Thank you.
Monday, March 25, 2019
Friday, March 22, 2019
Thursday, March 21, 2019
1. J**** has already been friendly yet professional. He is a great sales person, who knows how to build a rapport with his clients which is something I like in my suppliers. 4. Did not have to use any after sales service.
1. No initial feedback from order. 2. Delivery date had to be chased by me several times. Had to chase to make sure order processed and to get delivery date once order was confirmed.
4. Not needed to use yet.
Always swift replies for price enquiries, very few problems at all, one recent order arrived and was not what we expected but all resolves very quickly. Many thanks
4. I haven't needed to use the after sales service. Our orders are always dealt with efficiently and professionally and delivered on time as promised.
Over the many years dealing with T** L*** and the sales department they have all been excellent with communications, sorting of our orders and delivery.
1. Very helpful with questions regarding fixings. 4. None needed. Whole process worked well - from initial pre purchase enquiries regarding fixings to delivery.
4. There has been no after sales service. Additional support on a later project very good to date.