The Ashguard cigarette bin features a large capacity making it ideal for managing cigarette litter in entrance ways and recreational areas.
*Please refer to terms and conditions
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The Glasdon Ashguard Cigarette Bin is manufactured from durable and weather resistant Armortec® coated steel, offering a low maintenance, long service life. Supplied with ground fixing bolts as standard, this solution to cigarette waste can store up to 1,400 cigarette butts within its 4-litre zinc-coated steel liner.
The Ashguard features an integral stubbing area and aperture grille to allow users to safely put out their cigarettes before depositing them into the bin. The large cigarette graphic on the front of the container allows user to clearly identify the intended use for the bin to encourage use and decrease littering rates.
We also offer the Ashguard Cigarette Bin in Grade 316 Stainless Steel to suit your requirements.
14.7% of the UK population smoke*, equating to approximately 7.2 million people.
UK manufacturer, Glasdon, have unveiled their latest move ahead of the company’s 60th Anniversary year.
We recognise that waste management requirements may completely differ from one organisation or setting to another. That's why we supply a variety of different litter bins that will suit all styles, budgets and requirements.
Waste Management Solutions
Ashguard Fixing & User Instructions
Model Specification files are available on request
Cheltenham Borough Council
Merry Hill Retail and Leisure Development
As part of the Glasdon commitment to exceptional customer service, as well as our responsibilities as an ISO9001 certified company, we invite customers to complete a Customer Satisfaction review.
We ask customers to rate our performance on a scale of 1-5: how we handled their initial enquiry, delivery performance, product quality, after sales service and overall satisfaction with the process.
Tuesday, May 28, 2024
1. Initial order satisfaction:
2. Delivery:
3. Quality of product(s):
4. After-sales service:
5. Overall satisfaction:
1. Happy with help and assistance provided. 2. Again very happy with delivery, driver assistance. 3. Delighted, ideal for where it is going to be sited. 4. Good follow up. 5. Would recommend Glasdon.
Sunday, May 26, 2024
Friday, May 24, 2024
1. Ordered via website .We regularly purchase products from Glasdon but pay the full price on your website, do you offer any discounts for repeat customers?
1. Amazing service, I am very satisfied with quick answer and solving out my issue very quickly, fuel station that received the replacement of keys is highly satisfied as well. Thank you - it was perfect customer service. 2. Delivery next day, its much better than expected. 4. Quick delivery of replacement keys. 5. Better than expected - amazing service.
1. S****** was a great help and very efficient.
Wednesday, May 15, 2024
Sunday, May 12, 2024
3. Not seen it yet, so can't comment. However, I haven't received any detrimental comments. 4. There was no need for any.
Friday, May 10, 2024
Found everyone to be very knowledgeable and friendly when dealing with our query. i was unaware of what was required and if it was possible for them to assist with the servicing/ repairs to our towable gritters.
Tuesday, May 7, 2024
1. Orders were loaded for each site which lead to 43 emails per notification of order status. 2. Great work! 3. Hard to say as never seen physical bins. 5. D***** T***** has been exceptional. Great work on the bespoke Trio bin bodies and the alternative offer of ballast through sandbags.
1. Consistently quick to respond. 2. All delivered as promised.
Friday, May 3, 2024
1. S****** C***** and team always provide me with a prompt and knowledgeable service. 2. Bollards were delivered ahead of schedule, much appreciated by me and the client. 4. Updates regarding order(s) are much apopreciated. 5. I always find the team to be very helpful and precise. Website user friendly.
Wednesday, May 1, 2024
Tuesday, April 30, 2024
1. Fast and easy to request and receive quote and place order 2. Very fast.
Wednesday, April 17, 2024
1. I order through the Oracle system so had no contact with sales staff but everything was processed quickly and accurately. 2. Arrived very quickly and exactly as I had ordered. 5. Order was processed and delivered very quickly. Website was easy to use.
1. Polite and helpful. 2. Prompt delivery as promised. 3. Good quality bin. 4. No issues 5. Everything from order to delivery went smoothly and as stated.
Your attitude throughout my order to me receiving it you were extremely professional and I thank you so much.
Friday, April 12, 2024
Thursday, April 11, 2024
1. Lovely customer service J**** P*****. 2. Friendly helpful delivery driver. Nil.
1. Helpful and efficient.
Wednesday, April 10, 2024
2. Delivery driver turned up twice without attempting to make delivery. I saw him drive onto my forecourt but he never rang the bell. When delivery was made parts were missing. 4. Glasdon staff were good, but delivery lets it all down.
1. From enquiry through to delivery Glasdon is a very professional company to deal with.
Thursday, March 28, 2024
1. From the very start N*** gave a professional and supportive service. It was a pleasure doing business. D***** also have great admin support too. 2. All items delivered to 15 sites with no issues! Fantastic! 3. Excellent robust quality. 4. Not had any issues yet. 5. Great service thanks, from end to end it was a pleasure doing business with N*** and Glasdon. Looking forward to the next round!
Wednesday, March 27, 2024
1. Excellent. 2. Great. 3. Happy. 4. Good. 5. No complaints.
Monday, March 25, 2024
1. Fast turn around.
Saturday, March 23, 2024
Friday, March 15, 2024
Thursday, March 14, 2024
2. A long wait time but this could be due to demand at the time.
1. Exceptional service 2. Very satisfied 3. Extremely satisfied 5. Very.
As a charity and organisation for public benefit, it would have been nice if a discount had been available...
Tuesday, March 12, 2024
1. We were kept informed all the way through the process. 2. Arrived on time and as expected. The driver was friendly and helpful. 3. Good quality bins which look stylish too. 4. N/A 5. The whole process was easy. We were kept informed at all stages and delivery was good.
Friday, March 8, 2024
R**** H******* from Fife council deserves a special mention as he organised the purchase and placing of the memorial bench wonderfully. If possible plz pass this on to him.
Thursday, March 7, 2024
2. Quick delivery soon after order. Most helpful driver when he delivered the seat. 3. Very well made. Very good service from initial enquiry to delivery. Quality product.
1. Prompt and efficient. 2. Arrived very quickly. 3. No issues. 4. D****** S******* made a visit so all good.
Wednesday, March 6, 2024
1. Excellent service whilst placing order. 2. On time exactly as we ordered. 3. First class. 4. We have not used aftersales. 5. Overall excellent. We look forward to ordering more sings in the near future.
1. Friendly, helpful and professional. 2. This was the only disappointment. Large, heavy objects being delivered, times not adhered to, thus causing difficulties at our end. 3. Great product. 5. Great company to do business with. Very helpful all the way through the process. Shame about the delivery.
4. Not accessed after sales. The Stamford bench made from recycled plastic has been well received by the local community.
1. Always made to feel special whoever I deal with. 2. Friendly, efficient drivers. 3. Bomb proof. 4. Very attentive. 5. All round excellent service.
1. Staff are always very helpful and attentive, coms are good and timely 2. As above. 3. I have been buying Glasdon products yearly for the last 8 years and they still look like new. we have benches that are over 10 years old and are in good presentable order and I would not hesitate to recommend them. 4. I have never really had to use the after sales service as my orders have been completed with no ongoing needs. 5. The process is easy with great coms and advice from the sales team who really know the products they sell. Very happy to continue our relationship with Glasdon for many years to come.
Your website needs to be updated as you sell lots of spares that are not listed.
Friday, March 1, 2024
2. The man that delivered it was fab. He went above and beyond.
Thursday, February 29, 2024
1. They were very efficient and prompt with emails and delivery up to Scotland. Loved their service. 3. I haven't personally seen the product yet but the installers said it was lovely. 5. Can't thank you enough, great service.
Friday, February 16, 2024
1. A*** was really helpful. 2. We collected - but your staff were very helpful. 3. We bought Ice Melt, thankfully we haven't had to use it much yet! 4. We were looked after very well. 5. Everything went smoothly. We were thoroughly satisfied, your staff were A1.
Thursday, February 15, 2024
4. After-sales service: N/A
Saturday, February 10, 2024
1. Very helpful staff.
Thursday, February 8, 2024
1. Very good. 2. Very good. 3. Very good. 4. satisfied. 5. Very good responses and communication especially from S*****.
5. Amazing service throughout from start to finish.
5. Not much to add. Every order I have been asked to place has been straightforward and have received good communication, updates and prompt deliveries. On the occasions I have had to call with enquiries, it has been dealt with promptly by knowledgeable staff. An example for other companies to follow.
1. Very quick service and understood our needs. 2. As requested. 3. Have used the product before, no complaints. 4. Information was provided quickly and covered our needs. 5. Very happy.
5. S****** is super helpful!
Friday, January 26, 2024
Thursday, January 11, 2024
1. Excellent advice. Polite and friendly and knew what they were talking about. 2. Not delivered to me, but I did not hear of any problems at all. 4. No need to contact after-sales.
Monday, January 8, 2024
1. Very helpful. 2. No issues. 3. As described. 5. All went to plan.
Friday, January 5, 2024
5. Customer Service was excellent throughout and your delivery man went above and beyond when delivering seats. The delivery location was not straightforward but he carried out delivery very efficiently and was extremely helpful and cheerful. Thank you to all concerned.
Thursday, January 4, 2024
1. Great service. 5. Great service, quick responses.
1. Very knowledgeable regarding products. 2. Quick delivery. 3. Very good quality. 4. Fault on product. No quible aftersales service. Replacement issued quickly. 5. Product delivered very quick and faulty unit collected. Pleasure to do buisness with from start to delivery and fantastic after service. Service like this is difficult to find nowadays will definitely use again.
Tuesday, January 2, 2024
2. n/a items are being vested. 3. n/a items not yet received and are being vested.
Tuesday, December 19, 2023
1. Being a Private customer I found it hard to pay for my order but the customer service was excellent. 2. Very helpful delivery driver 3. Excellent product 4. I did use this service and I found it an excellent and efficient service.
Wednesday, December 13, 2023
5. Very satisfied with the service provided from the initial ordering through to delivery of products.
1. Information given covered several alternatives with colour etc., and very comprehensive but easy to follow. 2. Delivery direct to our Borough Council ready for installation 5. Highly recommend Glasdon.
1. Great comms, very happy thank you. 2. Delivered when promised - no issues. 3. Have used Glasdon products for years, so expect quality to be as per previous orders. 4. No issues at all. 5. Great customer service and product.
Tuesday, December 12, 2023
3. One of the bins was broken. 4. Excellent with re-ordering a new bin and arranging for the collection of the broken one. 5. We would use your services again.
Wednesday, December 6, 2023
1. Looked after me, with all my questions answered. 2. Dropped my benches at the place I needed them. 3. My benches positioned on the top of a hill facing the Irish Sea, looking good. 4. Excellent service after sales, Looked after me when I had screw cover caps missing from my memorial benches, sent me replacements free of charge. 5. Would and have recommended Glasdon products to my friends and others.
Tuesday, December 5, 2023
1. CS are always helpful and knowledgeable. 2. No issues. 3. Always well made. 4. Not used them at the moment. 5. Always a smooth transaction.
5. From our very first contact with Glasdon, you have given us excellent levels of service. Enquiries have always been answered promptly and with courtesy.
5. Excellent service and quick delivery, very happy with the process.
1. Very knowledgeable. 2. Delivered on time.
Tuesday, November 28, 2023
Monday, November 27, 2023
5. Although my order for the bench was handled by Tandridge District Council Surrey (It was to be sited in Caterham Cemetery) - I needed some additional plaques and a new slat and K****** H***** helped me and gave me wonderful customer service. I was so impressed that I thanked her and contacted Glasdon to let them know what a first class employee K***** was and a credit to the company.
Saturday, November 25, 2023
1. Great help and advice - made choosing and purchasing so easy- very patient ! 3. Very pleased -considering product has only been seen online. 5. Could not praise company and people with whom I dealt high enough. I had a few changes with my wording on bench, so, great patience from everyone. I enjoy sitting on it too! Very comfortable -never thought I would say that about a bench, but it is so true! Thank you everyone!
Tuesday, November 14, 2023
Tuesday, November 7, 2023
1. I placed the order and it was a very speedy response. 2. Clear delivery instructions and quick delivery. 3. Items were as described. 5. Brilliant service.
1. Staff were really helpful and responded quickly. 2. Really fast delivery and I was kept informed of when my order would be delivered. 3. Good, we have had the bins in situ for many years and it was just the liner that needed replacing.
1. Excellent. 2. Delivered as planned. 3. Not in place at moment. 4. Don't recollect any. 5. This is the second time I have dealt with by ordering one of your benches very pleased.
Monday, November 6, 2023
2. Driver was very helpful, despite our original delivery address being beyond a railway arch which was too low for your vehicle. All resolved quickly without fuss. 3. This is a memorial seat, installed on the village green, and our customer is delighted with the product. 4. Have not required any after-sales service. 5. Very pleased with the simplicy of ordering, response to queries, delivery and product quality.
Monday, October 30, 2023
1. Very helpful. 3. Happy.
1. Very professional and helpful. 2. Friendly and helpful driver. 3. Bomb-proof. 5. Needed for Redbridge! Straight forward and always on hand to assist.
Friday, October 27, 2023
Friday, October 13, 2023
1. The staff couldn't have been more helpful, answering my questions promptly and in a very friendly way. 3. The bench is really nice. The plaque is beautifully made and the whole thing enhances the cricket field. 5. I was very pleased that you handled the whole thing in such a friendly way because I was a bit anxious about organizing the purchase of such a big item having never handled anything like it before. You all made the whole experience very smooth. Everything happened as and when you had told me it would so I had no worries at all.
5. Excellent service and first class delivery .
Monday, October 9, 2023
1. The online chat service was handled exceptionally well through to the finalized order. 2. No complaints- received it a lot quicker than expected. 3. Very good quality. 5. I did comment at the time saying how professional the organisation was from start to finish- not something you come across very often these days. Well done to everyone involved :)
1. Staff were very helpful with my order.
Saturday, October 7, 2023
5. I called months after receiving the benches and the after sales service was brilliant. I have recommended your company to my colleagues who are also considering memorial benches in their regions.
Friday, October 6, 2023
Tuesday, September 26, 2023
Wednesday, September 13, 2023
1. Very helpful and was always informed of where we were at in the process. 2. Came on the day it was meant to, delivered to correct site!! 3. Good quality product, feels robust and up to withstanding the bashing about it will take. 5. Very satisfied.
Monday, September 11, 2023
1. Very helpful. 2. The delivery chap was extremely helpful. Helped to position the 2 garden seats which entailed travelling through the house into the patio area. 3. Superb. 4. Didn't need any after-sales service. 5. Everything was a 5.
Tuesday, September 5, 2023
1. Sales department were quick to resolve issues with my order. Although there seems to be a lot of chasing even after payment for my order, a more seamless process is needed to inform customer of expected delivery once they have paid.
Monday, September 4, 2023
5. Excellent Service and I look forward to liaising with you with any future requirements.
5. Very professional service, quality and delivery of the bespoke bench ordered. Would definitely use the company again.
3. It would have been nice to have a few extra screws within the order - Just incase you lose or snap one during the Install. 5. All Good. Excellent Service and product.
5. Very happy with product, service and delivery.
Thursday, August 24, 2023
1. Swift response. 2. Arrived within a satisfactory time. 3. I have had these previously so know they are a good product. 4. Not really dealt with after sales. 5. Very pleased.
Tuesday, August 15, 2023
1. Efficient.
Thursday, August 10, 2023
Wednesday, August 9, 2023
Monday, August 7, 2023
Friday, August 4, 2023
5. All staff that I dealt with were helpful and polite. I would recommend this company.
Thursday, August 3, 2023
5. The first bench showed signs of blue plastic colouring appearing. This was very disappointing as the bench was to be a memorial bench for my parents. However, after sending photos of the defects I was told that the bench would be collected and a replacement would follow. All was done without any quibbles and with great efficiency. I was much impressed with the service given - all staff were courteous, friendly and helpful. A breath of fresh air in this present time. Congratulations.
2. It would be useful to know in advance, the approx. day of delivery. We had to enquire to establish an expected date. 5. Your colleagues are very knowledgeable and respond to any additional queries quickly. Overall, we are very happy with the service received.
Wednesday, July 26, 2023
1. Discussed our requirements on the phone and subsequently assisted with order when placed. 2. Delivered promptly. 3. Good quality equipment, previously purchased items from Glasdon. 4. Issue with delivery which was dealt with efficiently. 5. Quality of item and service very good, we are therefore repeat customers. Prices also competitive.
Tuesday, July 25, 2023
1. After a complicated change to the order, delivery etc, they got this sorted out and completed without issue. 2. Advised it would take longer, would have appreciated more info directly from DPD in this regard as this was being delivered to an alternative address.
Tuesday, July 18, 2023
1. Knowledgeable. 2. Speedy delivery :) 3. Fantastic quality. 5. Excellent service all round.
Thursday, July 13, 2023
2. It was a very heavy bench and only the driver to off load it. Luckily my son and SIL were there to help the driver otherwise he'd never have managed. 3. We are thrilled with it and so are the cricket club where it's been sited. 5. Would have been 5 without the delivery problem.
5. Excellent communication.
Monday, July 10, 2023
2. Our last two orders have been delivered to Torquay Harbour instead of Brixham, the origin of the orders. 5. We like using Glasdon as we feel they are trustworthy and reliable, though if it could be ensured orders arrive at the correct harbour office that submitted the order it would prevent additional costs with us having to relocate the goods to the correct harbour.
Thursday, July 6, 2023
Wednesday, July 5, 2023
2. We appreciate that many orders have to be made so a delay is expected, but delivery dates are given to us so it can all be planned in. 3. Never had a problem that was not quickly dealt with. 5. We have had a long and happy partnership which we are happy to continue.
Tuesday, July 4, 2023
1. Service received is always of the highest order. 2. My orders are always direct to site and I have had no issues that were not resolved within a few days. 3. I have not received any complaints from my customers so have to presume all is well with items supplied. 5. Very happy with the interactions with your staff, always found them to be most helpful, professional and they will always provide the information requested of them.
1. K***** was very helpful she gave us excellent service definitely recommend this company. 2. Delivery was right on time. 3. Quality is excellent. 5. K****** kept us updated all throughout the order no problems with service. Excellent service all the way through.
Wednesday, June 28, 2023
1. Always helpful. 2. Delivered when stated and kept well informed. 3. Very satisfied - good products. 4. Very satisfied. 5. Glasdon is our first choice - quality and helpful reliable service. Nothing more to add - 5 all round !
Thursday, June 15, 2023
Friday, June 9, 2023
1. The order request was from my colleague, however, the quote came over straight away to enable a PO to be raised. 2. The goods arrived quickly, which was greatly appreciated. 3. I received no comeback of any problems with the order, so goods were as expected. 4. Again, I was not directly involved with the order request, but no problems have been brought to my attention. 5. Overall the process was seemless.
Thursday, June 8, 2023
1. Very efficient and friendly service. 2. Very satisfied. Arrived on time and well packaged! 3. Delighted. 4. Had a query and recieved answers promptly and efficiently! 5. Extremely satisfied. It is a joy in this day and age to deal with a company like yours! Thank you!
Wednesday, June 7, 2023
1. Quick polite service, with delivery on time. 2. The deliveries have arrived on time as expected. 3. good quality, suits our needs. 4. Invoice arrived prompt and correct. 5. Knowledgable service desk, who quickly change any requirements we may have.
5. Very good service.
Saturday, June 3, 2023
Thursday, June 1, 2023
1. Polite & efficient. 2. Request for a phone call/email was acted upon to aid delivery - thank you. 3. Very Satisfied. 4. None required to date. 5. A very efficient, polite & speedy system, thank you.
Wednesday, May 31, 2023
1. Really pleased as I was unsure of what to do as I had not ordered with you before. Really helpful. 2. Quick delivery and on time. 3. Very good quality. 4. After sales were brilliant as I ordered bins far too small and they reordered what i needed. Very helpful. 5. Overall experience with you was very good, happy with everyone i spoke to. Thank you.
5. Overall, highly happy with the products bought and have repeated purchase and recommended your products to family and friends.
Monday, May 22, 2023
2. Arrived the same day as I was advised it was being dispatched. No arrangements were in place for that day. Delivery then had to take place the following day. 5. I have always found the staff very knowledgeable of the product and extremely helpful.
Thursday, May 18, 2023
1. Always helpful and informative. Responses sent in a timely manner. 5. I have always received the best customer service with everyone I've spoken to. They're always trying to accommodate my requests.
Wednesday, May 17, 2023
1. Very helpful when dealing with my many questions. 3. Very satisfied as we have suffered in the past with vandalism and your products are standing up well.
1. Always get prompt replies. 2. Arrived on time. 3. Great products.
1. The staff we spoke to were very helpful and understood exactly what we wanted. 2. Once the order was in, delivery was quicker than I anticipated. 3. It's just exactly what I wanted. 4. We didn't require after sales service. 5. Ordering a bench in someone's memory is quite emotional but your staff were understanding and helpful. I'd be happy to recommend your firm. Our seat looks out to sea and I understand that many unconnected people have sat on it. Thank you.
Wednesday, May 10, 2023
1. Enquiries were answered promptly and politely. 2. Very prompt delivery, on time and to the delivery point. 3. Exactly as described. 4. Not had a reason to test it. 5. Impressed with Glasdon' s products and service. About to order another product from them and its highly likely that another order will follow very shortly after that one.
Tuesday, May 9, 2023
5. Excellent service thank you.
1. Good products & good service.
5. From start to finish, excellent care and service. I made a few changes but that was never a problem. We are delighted with our bench and it is so comfortable! Never thought I would say that about a bench!!!! But, it certainly is. I like to pass it by and see people sitting there. Great company to have dealt with -cannot praise you enough!
2. It always says delivery will take a length of time but most times the product is here much quicker. 3. The products are always made well and we have been using them for a number of years and not had any breaks as of yet. 5. Perfect.
1. I had two occasions to contact your sales staff and both times their response was prompt and informative. 2. The seat was delivered in good time by a very pleasant driver, who helped get the package into my garage. 3. It is what I expected and hasn't disappointed. 4. I have not needed to come back to you for anything. 5. Excellent service and a first class product. Your staff presented a very professional service that also felt personal, they wanted us to have what we wanted and were willing and able to make it happen.
1. Great customer service as when I had a query, it was dealt with quickly and efficiently. 2. The delivery was very quick. 3. The litter bin liners that we had received previously didn't last very long, so we have now received replacements and are hoping these will last longer.
1. Excellent kept in touch. 2. Delivery driver was very helpful. 3. Quality looks superb at the minute. 4. No problems. 5. Perfect service.
Thursday, March 23, 2023
1. Always very helpful and proactive. 2. Sometimes we have to wait longer than expected for orders which does cause a problem with our clients. 3. We have never had a complaint from our clients after ordering items.
1. Great bunch of people. 2. Great product. 3. Fantastic. 4. Very good. 5. Cant fault them, at all.
1. Very helpful and supportive staff. 2. Delivery was as notified. My only slight criticism was that there was just one person making the delivery, and my husband (who is not supposed to lift heavy objects, had to help him unload an carry the heavy bench round to our back garden. 3. Excellent quality. The bench has now been positioned on our Village Green as a memorial to Queen Elizabeth II . It looks great and will be well used by our parishioners. 5. Efficient - and easy to discuss design options. The new bench is sturdy and impressive and is an appropriate memorial to Her Majesty. I have given Glasdon details to our local WI who are planning to commission a bench as a memorial to a local benefactor.
1. Extremely happy with the service as it was seemless. 5. We will be using your service again shortly!
Thursday, March 9, 2023
1. Always friendly, helpful and keep me up to date with information. They help with enquiries and provide all quote and invoice information quickly and efficiently. 2. Smooth delivery an followed instructions as stated. No issues on delivery. 3. Very satisfied. Ordered again after being happy with the first batch. 4. Always on hand to answer questions if needed. 5. I haven't had any issues from my first order and questions, to my second order and installation of the bins. I would and have recommended to others, and would purchase with Glasdon again.
1. Excellent. 2. Excellent, everything went to plan. 3. Everything is good, the only thing I would do differently is to have a wider slot for the paper (current slot is a little tight, which is resulting in people not using that part of the bin as much as the other compartments). 5. Excellent
1. Very helpful to answer any questions and replies were provided in good time. 5. I found everyone I dealt with at Glasdon to be extremely helpful and my order was delivered swiftly. The product is very good.
Monday, March 6, 2023
1. Very clear & helpful guidance. 2. Alerted in advance & delivered on-time in perfect condition. 3. Very nice unit (salt spreader) -perhaps consideration of a removable apron between the 'operator' and the spreader wheel to help avoid 'splash-back' onto the operator could be considered? 4. Very professional. 5. Trouble-free. Would certainly recommend both the product AND the experience. Well done.
Friday, March 3, 2023
1. Driver was asked to call when he arrived but he did not and the goods were delivered to an adjacent private house rather than to the park - we have no post code for the park so the post code given was the nearest possible with clear instructions to call our Groundsman upon arrival.
1. K**** was very helpful and easy to communicate with. 2. It was a bit tricky dealing with the driver as the town hall isn't manned but we got there in the end. 3. One of the slats was damaged on one of the benches however a replacement was sent promptly. 4. Easy to deal with and prompt service. 5. Everyone very helpful. Great to have people easily available on telephone and email.
Thursday, March 2, 2023
2. If fairness this score is only representative of my last order. Which was originally ordered in October 2022, and received January 2023. This despite many emails chasing the order at the clients request. 4. Again as above, normally very good however the last order placed was very poor. But resolved once D***** stepped in. 5. As above again.
5. I was very satisfied with the service received from the beginning to the end. Diolch yn fawr/Thank you.
1. Very helpful and knowledgeable staff. 2. Quick and efficient delivery. 5. Great service from start to finish.
5. All staff I had contact with were friendly, polite and helpful. Everything was done as they said and delivery was as expected.
5. Orders are always handled well and contact with the company is first class.
1. Items purchased over internet. 2. Items arrived on time. 3. Excellent and fit for purpose. 4. VAT reciept recieved as soon as product arrived. 5. Good service, accurate paperwork and great value for money. When I have spoken to staff they have been very clear and high level of product knowledege.
5. Fantastic service. Will definitely use again. Thank you.
1. I didn't actually speak to anyone as it was an online order. 2. It was delivered. 3. Good thickness and the correct products. 5. It would be handy if repeat orders can be listed somewhere easily accessed to save time or even a reminder to reorder based on activity?
Thursday, February 23, 2023
1. Great service very grateful.
Monday, February 20, 2023
1. I had exceptional service for my order. 2. I have also passed on my appreciation of the exceptional service offered by the contracted driver who made the delivery. The product was well packaged and met with my expectations. 3. I was extremely satisfied with the product fitted in a recently refurbished Crawley train station.
Thursday, February 9, 2023
5. Excellent service. We could do more business with you if we had a slightly better price as we get the same price as the end user.
1. excellent service.
Thursday, February 2, 2023
3. Quality of product(s): N/A
1. Very helpful.
Wednesday, February 1, 2023
1. Sales person had good product knowledge. 2. Came in very quickly after order. 4. N/A
5. Our order was for a service for a gritting machine that we purchased several years ago. The whole process was very efficient, and we are pleased with the result.
1. Excellent support at all times. 2. All orders have been delivered on time or before scheduled delivery date. 3. I've distributed the items I've ordered to each of my volunteers and have had no complaints.
1. Initial order satisfaction: N/A
Wednesday, January 25, 2023
2. Very prompt delivery. Items delivered as scheduled. 5. Overall great service and shall definitely use Glasdon for our office needs again.
1. Excellent and courteous at all times. Very willing to go the extra mile to resolve issues and questions. 2. Precisely as promised. I felt a bit sorry for the driver who was expected to offload a very heavy bench single handed. 3. Excellent, we had ordered 21 previously! 4. Amendments to the plaque, our changes, were dealt with well.
5. Prices to be more competitive with other manufacturers.
4. N/A
Wednesday, January 11, 2023
Tuesday, January 10, 2023
2. The delivery was delayed. 5. The delivery was delayed
1. Excellent service, good communication. 2. Prompt delivery, good communiation. 3. Excellent product, well packaged. 4. Good aftersales service. 5. Very satisfied - Fantastic quality products, great communication. Many thanks for all your support.
1. Difficult to speak to same person each time I contacted company so sometimes frustrating. 2. Message was that delivery would be in next 10 days . Needs to be more specific or to be able to track. 3. Looks good.
Friday, January 6, 2023
2. As we are based in the office, we can't confirm on the delivery but no complaints. 3. As we are based in the office, we can't confirm on the quality but no complaints. 4. Not dealt with them. 5. Order acknowledgement in a reasonable time and we are given with accurate dates.
Wednesday, January 4, 2023
5. Good service all round...thank you.
2. Didn't get any prior notification of the bench being delivered. The delivery driver couldn't find the address and then it had to be delivered to my house which was less than ideal.
1. Excellent service. 2. Timely and helpful. 3. Glasdon has provided us with a number of different good products over the years, including picnic table. These have all been very good quality and built to last. Just what you need in the rough and tumble of public recreation spaces. Thank you. 5. It all went very smoothly and worked as advertised. Thank you.
1. Simple and easy. 2. At the time given, no issues at all. 3. Product fine, feedback was that instructions for install were poor. 4. Not used and no contact. 5. All good.
1. Online was easy. 2. Arrived quickly. 3. As described. 5. Very efficient ordering and delivery procces .
Tuesday, January 3, 2023
1. No issues. 2. Very satisfied. 3. Excellent. 5. Excellent thank you.
5. Products and service - great no improvement required. Many thanks.
1. The girls with whom I dealt, over the phone and by email too, could not have been more pleasant, pro active, helpful, understanding etc. I particularly appreciated the phone calls ❤️. 2. The bin was dropped off at the end of my lane for me to find!!! It should have been delivered at my door!!?? 3. Topsy is all I wanted her/it to be!! 4. Don't think I've experienced any?? 5. Would certainly do business again - Very efficient team.
1. Order process is good. A misunderstanding over the proof was quickly rectified and we were shown goodwill by the representative. 2. Delivered in a timely manner. We asked to be notified first which was honoured and this made the delivery easier. 3. Very happy with gateway, just waiting for the amended sign to be delivered. 4. So far so good. 5. Good experience, will certainly come back to glasdon.
1. Guided through the process well. 2. On time and delivered to the correct address. 5. Very Good.
Thursday, December 22, 2022
1. Very efficient. 2. Driver dropped off bins in ideal location and were packaged securely. 3. Nice grade of plastic and really solid construction. 4. All ok. 5. Great and had a detailed summary of what would happen from start to finish. Keep up the good work and thank you for making our life easier.
Friday, December 16, 2022
1. Very efficient thank you. 2. I didn't personally receive it, but it was delivered to the nominated address. 4. I really don't know because I've not accessed it. 5. We use you when we need to and have always been happy with your service.
Thursday, December 8, 2022
1. Overall, very happy with service received. 2. Very satisfied. 5. Gazebo not assembled yet, so can't comment further.
4. No occasions were we've needed to come back to you. 5. rather a lot of raising orders and bill confirmations but worked ok, no complaints. Everything's fine, we shall continue to use/recommend you. Spotting Glasdon equipment when at coastal resorts (I'm a member of the National Piers Society) has almost become a pastime of mine!
Tuesday, December 6, 2022
Always Very satisfied with everything and helpful staff when needed.
Monday, December 5, 2022
Sunday, December 4, 2022
1. Very helpful team. 2. Delivered to schedule. 3. Still to fit. 4. Not used. 5. I would recommend you to others. Great you are supplying slats made of recycled plastics.
Thursday, December 1, 2022
2. A long period of time between order being placed and delivery. 4. Not sure I had any??
5. Overall satisfaction: N/A
1. The Sales office were helpful and despatched the goods to the correct delivery address. 2. I was notified of when the goods were delivered to the village shop/PO which is easier to find than my home address.
1. Have established a good working rapport with J*** over the years.
2. Delivery driver was extremely helpful.
1. Some confusion during holiday handover but well sorted. Always courteous and helpful. 2. On time and well packaged. 3. Excellent. 4. None required.
1. Bit tortuous at times as our requirements especially on the plaque changed during the ordering process. Never quite sure if changes were being logged correctly. 2. Once we had agreed the final specifications delivery was earlier than expected. This was good for us. 3. Recycled material has a close to timber finish and although 6 foot plus long does not look monolithic. At 85kg this should deny all but the most psychopathic of vandals..
2. From placing the order received a very speedy and safe delivery of the goods.
not taking card payments was a real downer because i cannot use a credit card i will not be able to order from you in the future.
Friday, November 18, 2022
1. Maybe requires a little more experience. 2. Excellent. 3. Very good. 4. Good. 5. Good.. See above.
Tuesday, November 15, 2022
1. They were hlepful, efficient and very pleasant.
1. Ordered online - no human contact. 2. Driver was very helpful and helped move picnic table to final location. 3. Very strong and robust. We'll put together. 4. Didn't use/need 5. Excellent. Everything about ordering and delivery was easy, the table is every bit as good as we wanted it to be! Perfect.
Monday, November 14, 2022
4. Keep us informed of when delivery would be made.
Wednesday, November 9, 2022
Tuesday, November 8, 2022
Nothing to really comment other than the fact from quote request to order to delivery was as smooth as can be expected. No unnecessary hassle or issues. Good work.
Monday, November 7, 2022
1. Very helpful. 2. Gave us notice as requested and helped move into our safe place. 5. Discovered Glasdon benches by accident but so impressed with comfort, style, fact that it used a lot of recycled materials and help from sales team. Very happy "accident"!
2. It came far sooner than expected. We were delighted. 5. The whole experience was, as far as we were concerned, excellent.
2. Items were well packaged and labelled. 3. Bins I ordered are top quality and perfect for what I require, would and probably will be purchasing them again.
1. First point of contact over the phone, lady was super helpful and very knowledgeable. 2. No problems 3. Very good quality and made to the size we required, this padding is on poles outside and are standing up to all weather elements very well. 4. No queries required but you did check in with us that the items were received ok 5. great service.
2. Driver very polite and helpful.
Thursday, October 27, 2022
1. Very good service, kept me informed on my order at all times. 3. Overall very good quality and it should last a long time. 5. I also use the online chat quite a lot to ask questions about products. They are really helpful and cover all questions raised. I am currently working on a project to put together a bench package. The online chat has been really useful, and helped the bench selection as well as providing all the costs involved so that our package covers everything.
Thursday, October 13, 2022
5. All very smooth, thank you
1. Excellent customer service from start to finish.
Thursday, October 6, 2022
5. Excellent altogether. Very pleased with the Modus Units.
5. Nothing negative to report. All positive - a quick and efficient service all round. Thank you.
1. Very helpful. 2. Delivered earlier than expected which was good. 3. Excellent quality products - we now have two products. A picnic bench and a seat. 4. No need to make contact, everything was fine. 5. Excellent company to deal with - would recommend. A highly recommended company, easy to deal with and quality products which will last for years.
5. Great service, I hope to order another twenty/thirty in the near future.
2. Sometimes, because you are so busy and we don't give you enough notice we have to wait for bollards. Not your fault! 3. Very high quality. 4. Your staff are eager to help. 5. Enthusiastic staff at your end. You are great to deal with.
1. Spoken to several of the team, particularly J**** and also A** P***, always very helpful. 3. Always very durable good quality products ideal for outdoors. 5. Simple to order, staff always on hand to assist. Always used Glasdon, traditionally good service and good products, very reliable and professional.
Thursday, September 22, 2022
5. Free delivery was a real bonus.
Monday, September 12, 2022
Sunday, September 11, 2022
3. Doors had to be replaced. 5. I am happy the doors were replaced free of charge.
Friday, September 9, 2022
5. I find it easy to deal with your Company and my enquiries are always promptly handled. It is also useful to be kept informed on the progress of an Order which is always the case in our dealings.
Tuesday, September 6, 2022
1. Excellent communication. 2. Very helpful delivery driver. 3. Beyond and above ...thrilled !! 5. The communication with J*** C****** was incredibly helpful and he has the patience of a saint. All pros no cons extremely happy that we went with Glasdon, there help and advice 10/10.
Monday, September 5, 2022
2. Excellent. 3. Excellent. 5. Excellent
Friday, September 2, 2022
5. Straight forward system and easy to use.
5. On the whole - its great service, however it seems to take a while to get the visual proof for plaques when you do an on-line quote, always have to chase. Also it would be more appropriate if you had one person that handled your account, as there has been confusion in the past and an order went adrift.
Thursday, September 1, 2022
5. The product I received is not what I was told it would be and it's still sat in its box awaiting a call back which I guess I won't be getting.
1. N****** P*** was very helpful with my enquiry and recommended several other products that our customer might like. This did result in an order. 2. Delivered as per delivery date given. 3. No problems. 4. None received but I'm sure it would be just as good. 5. All good excellent service all round.
5. Uploading an adequate photo of the school logo was problematic, so we had to have a plain bin for ease, which was disappointing.
1. The person I chatted to was extremely helpful and understanding of my request and managed to sort my issues expertly. 2. My order was delivered in great time. 3. My order was exactly what I needed. 4. I received great customer service. 5. Great expert service all round.
1. Quick service, helpful assistance. 2. On time and to the right place. 3. Good quality product all as expected. 5. All aspects of the order delivery were first class.
5. Prompt and efficient order and delivery.
Wednesday, August 31, 2022
1. Understood requirements & ensured the product met these. 2. Took longer than expected. 5. Better information about the delivery time would be appreciated.
5. Excellent service received.
5. Particularly happy with the help online via your chat service prior to order.
2. Help with moving the delivery was much appreciated. 5. A good experience, an excellent product.
Wednesday, August 10, 2022
1. From the very first enquiry, to meeting M****** at the factory who looked after me and my colleague very professionally and took a great interest in the story we had to tell behind our cricket team and reason for the memorial bench, to the team who I dealt with right through with A***** and K******, I couldn't fault anything. Very much appreciated. 2. Although the delivery was not something I could be involved with due to it's far location, I understand from the Riverdale Hotel where it was delivered to, everything was spot on. 3. We wanted a bench that was largely maintenance free due to it being located where we would only be visiting occasionally but annually. This bench ticks all the boxes in that regard, and the quality will stand up to any use it encounters. 4. We needed to change part of our order and this was handled very quickly and with no fuss 4. Due to it's delivery location perhaps an email confirming it had arrived would have been appropriate for me as the hotel failed to let me know, but otherwise all other communication was good. 5. I couldn't fault anything. The way me and my colleague was looked after at our initial meeting at the factory with M****** was very reassuring and professional and as I mentioned, he took a genuine interest in our story behind the purchase. It was so pleasing for us that he took time to deal with what to the company is a small purchase. M****** mentioned that you might be interested in receiving a photo or two of the bench at it's location and a small account of the story behind it with a view to putting it into your in-house magazine. I'd be more than happy to follow that up should you wish. Thanks again to the whole team.
Tuesday, August 9, 2022
1. J** was very helpful throughout the process in choosing and getting the bins. 2. They arrived early which was great 3. Very satisfied with the quality of the products
Very prompt replies, extremely helpful.
2. Many thank to the delivery driver who had to master Cornwalls narrow lanes. 3. Really pleased with the look and finish
Monday, August 8, 2022
1. Always very helpful with my requests and quotations are returned within the same day 2. Would prefer a shorter lead time on orders but you always try your best to get a better date 3. I have received no complaints from clients regarding any ordered product so far! 4. Do not get any after sale service
Very satisfied with glasdon as always Thanks
Wednesday, July 27, 2022
Delivery took a long time, it seemed like the order was forgotten about until I chased it up.
Monday, July 25, 2022
Friday, July 15, 2022
1. Superb service and understanding of the need for sensitivity 2. The driver delivering the item was outstanding and excellent with communication and delivery information 3. Exceptional 5. Highly recommended! All staff and driver were superb in our dealings , thank you!!
Thursday, July 14, 2022
1. Excellent service in dealing with alternatives and final order by email and phone 2. Excellent. Advance notice provided 3. The finished erected signs look great 5. Excellent overall service and good value for money price when compared to all other quotations received. Excellent explanation when explaining "extra over" cost of items when the customer was considering various options and alternatives and very good design guidance provided in determining the best available product to suit the overall job and specific locations. The Parish Council were most satisfied with the overall supply and finished product provided by Glasdon. There were no areas of dissatisfaction.
Tuesday, July 12, 2022
2. Would benefit with the option of stainless steel bolts for our coastal settimgs
1. The Representative is always very helpful 2. Delivery seems to take quite a while. That's my only issue. Delivery seems to take quite a long time. That is the only problem.
1. Ordered via online chat, he made it very easy and understood what I needed
1. excellent communication 2. delivered as stated 3. excellent quality as always, we have had a fair number of benches from you and have never had a problem with quality 4. excellent as always 5. could not fault the handling of the order
1. S****** went out of his way to help with our request and order. His dedication to execute the order and delivery date was very impressive. 5. As previously stated, we could not fault the Customer Service and Sales Department dealing with our order
Tuesday, July 5, 2022
1. Initially there was a concern about the cost of packing and postage. This was helpfully resolved for which I am most grateful 2. Arrived promptly and to the correct address. Good service - well done!
Monday, July 4, 2022
1. i ordered the wrong signs but they sorted this out and a way around it
1. Brilliant service. Very efficient and approachable. 2. Delivered in time. Excellent protective packaging. Good communication. 3. Looks great. Appears to be very durable. Lots of complementary comments. 4. Brilliant service. Very efficient and friendly approach. 5. Very satisfied. Really good service and communication throughout. Very pleased with the customer service and with the product. No issues at all.
1. Sales Office very helpful 2. Delivery was quicker than expected 3. Used before so know from experience the product is good Simply order process and efficient
Have dealt with the Company for several years and always had good service and friendly response.
2. Polite and helpful driver Order was professionally handled and contacr was always helpful.
Sunday, July 3, 2022
1. J** was very informative and good at keeping in contact 2. Took a bit longer than i was hoping, and could have done with more comms from you to update me. I kept having to chase. 3. Very good product 4. J** popped by to take a look, and checked in with me to ensure i was happy with everything. 5. Very good.
Monday, June 13, 2022
Tuesday, June 7, 2022
Monday, June 6, 2022
1. Excellent service Very happy with the service from all involved
Wednesday, June 1, 2022
1. The whole process was very easy and efficient. 2. Confirmation of delivery was prompt. 3. Our customer has reported the asset as suiting their needs exactly. 4. Have had no reason to use this service as of yet 5. The whole process from start to finish was easy. polite and responsive staff handled every question I had efficiently. I would be confident using Glasdon for future needs.
Tuesday, May 31, 2022
1. My enquiry and order was handled professionally 2. Although my order was not delivered as quickly as I would have liked it was delivered within the lead time given 3. Excellent quality product for the job
Thursday, May 19, 2022
Tuesday, May 17, 2022
1. Always professional and efficient. 2. Very fast service and prompt delivery 3. Very good quality and durable products 4. We needed to change part of our order and this was handled very quickly and with no fuss 5. As always, a great service
Thursday, May 12, 2022
1. very helpful 2. Arrived sooner than anticipated and packaged well
J**** was a great help, gave me all the info I needed and also kept me updated along the way!
Wednesday, May 11, 2022
1. Very efficient Glasdon are always very efficient and their products are high quality
1. very helpful 2. Assumed we had help on site, but solved it by using a local builder 3. People are admiring them 4. Sent the missing part over night 5. Will recommend them to others
2. Delivery took quite a bit longer than expected 3. Everything was as expected
1. Very very helpful 3. Very satisfied. 4. Can't fault them. 5. No complaints at all. I was very satisfied with the service I got from your staff, the prompt delivery, even with the COVID on. The seat has been well and truly admired and I'm sure my late husband would be so proud.I hope you get many more orders from the Bolton-Le-Sands area. Thanks for everything. Highly recommend you, Kindest Regards Mrs J******.
1. Great advice and service 2. Great product, fit for purpose and delivered on time 3. Excellent quality 4. Great advice 5. First class service for a first class product
2. We were not warned that the delivery would require us to unload. I'm a typing, not a strong-man and nine benches off the back of a lorry was quite a task. The driver and my husband had to drag the benches, risking damaging them. 3. They are amazing, exquisite. 4. Didn't use an after-sales service 5. All handling was good, only delivery was difficult. Driver was pleasant but even he struggled with the heavy benches.
Wednesday, April 20, 2022
1. Good help using the online chat function. 2. Simple and no issues. 3. very pleased, parish are very happy 4. No requirement for after sales service 5. No requirement for after sales service Will use again, quality products
Thursday, April 14, 2022
4. I had ordered the wrong item but Customer Services quickly and easily arranged for a swap. Thank you.
We always use Glasdon's if purchasing Street ware
Wednesday, April 13, 2022
1. Ordered by e:mail to sales as all sales team working from home. 4. Not Applicalble
Couldn't have asked for anything more. I don't normally get involved with this, so had no clue myself what I needed to do. Everyone helped me get what I needed. It enabled me to finish a site 100% Thank you
Friday, April 8, 2022
We are really please with the 2 benches purchased they look very smart and we hope them to be long lived and low maintenance.
Wednesday, April 6, 2022
1. I was able to get the information I required during phone calls with your staff 2. I had given the name and contact number of the person dealing with the receipt of the bench at Fife Council, however, it was always my name and number which was used and shown on the documents. Fortuneately I was able to take the call from the delivery driver and divert him to the responsible person, and the delivery was successful on this occassion. 3. I was very impressed with the quality and the additional plaques which were mounted on the bench. 4. comunication was good. 5. it was an easy process and completion was earlier than initially expected. overall my experience with the company was very good.
Tuesday, April 5, 2022
1. I made initial contact via the Chat facility and was introduced to J**** who guided me through the process of selection, ordering and payment 2. The service was excellent. Delivery times had been extended because of the pandemic but the bench still arrived in very good time 3. It was all that was hoped for 4. Have not needed to use it 5. The process was fully explained and efficiently executed I would have no hesitation in recommending your company to anyone requiring a similar service.
1. Very professional service 2. Always on time 3. Top quality products 4. No problems at all 5. I've never had any issues with anything All good
We were kept informed regarding delivery at every stage
I would use your Company again and recommend you to other people
Shelley is a real asset and goes the extra mile to ensure, my orders and quotes are delivered promptly and gives outstanding customer service to us as a customer.
I ordered the wrong bin, but sorting the problem was very well executed. Very impressed by the service.
4. The order, as delivered, was incomplete. The after-sales service very quickly rectified the issue.
All departments were friendly and helpful.
Great Service, won't hesitate to use them again.
Friday, March 25, 2022
3. Vinyl sticker not right. 4. A***** B****** dealt very well with this matter
Wednesday, March 23, 2022
1. Delivery driver was very helpful
Tuesday, March 22, 2022
Communication on Estimated Delivery time-frames could be a little bit better
Tuesday, March 8, 2022
1. First rate- fast and efficient 2. As above 3. Was as expected
We are very pleased with the service and product. Thank you
Wednesday, March 2, 2022
1. Some slight misunderstanding but soon rectified. 2. No problem. 3. Perfect. 4. No problem. 5. No problem Very good.
Tuesday, March 1, 2022
Excellent pre-order service and help.
1. Very helpful. 2. Delivered as promised. 3. Good quality and easy to install. Very pleased with everything also my customer was very happy and paid.
1. No comments. 2. Prompt delivery. 4. Good quality. No other comments.
4. Not necessary. Always happy with the service we get and responses to queries are handled well and efficiently.
Wednesday, February 23, 2022
Overall excellent service from Glasdon. Delivery driver was great and called to let me know when he would be arriving on the day. I had one small issue that was dealt with by customer care promptly. I will definitely be ordering through you again.
Tuesday, February 22, 2022
2. Delivery can be slow at times.
Wednesday, February 16, 2022
Monday, February 14, 2022
Thursday, February 10, 2022
I thought the whole process from start to finish was easy and efficient. Staff were very helpful and informative so they made the whole process easy. Thank you.
No complaints whatsoever.
Wednesday, February 9, 2022
1. I personally prefer to talk to personnel ,especially for first time dealings, but due to covid and people working from home it was after I had made contact through your online procedure that I was contacted and there seemed to be a delay. 2. Good notification prior to delivery , polite and safety conscious delivery driver. 4. No issues. The client specified the product and wanted Glasdon for continuation of same product , there are cheaper alternatives, please look at the final cost.
1. All the staff I had contact with through the process were friendly & efficient. 2. I have taken one mark off only because the order took a long time to come through but fully appreciate that this was through factors beyond your control such as Brexit & Covid. 3. It's an excellent bench. 4. I have no issues. 5. Glasdon's will certainly be my first port of call for future orders.
1. Excellent service. Patient, and helped family to make informed decision on the perfect bench. 2. Delivered in advance of our stated timescale to meet special anniversary. Absolutely faultless. 3. Excellent quality, looks great and will be low maintenance, which, given location on seafront, is essential. Nicest looking bench on Barassie shore. 4. Really didn't need any, as council installed. 5. Faultless. Cannot praise highly enough.
Delighted with the bench I bought and several local people have admired the bench which is now in our local park .Many thanks
As a very small company with no designated staff to deal with the admin side of the business, I have to deal with that after a days work out on the roads. It is really appreciated how your accounts department give me a gentle reminder about an overdue invoice rather than send heavy handed letters threating account going on hold procedures. Also using first names when communicating does make one feel that your company wants our business. Many thanks
No issues to report - even through using the chat function was able to negotiate a deal, making sure the product would meet our needs, many thanks
Monday, February 7, 2022
Emailed K**** as the tamper caps were missing she arranged for these to be send out and they were received the next day Kathy has been brilliant throughout the whole ordering process.
Saturday, February 5, 2022
1. Very polite and helpful. 2. Arrived quickly and was packaged well. 3. Looks very stylish.
Friday, February 4, 2022
2. Had to wait for the item to come back into stock, however the sales team kept me informed.
Thursday, February 3, 2022
Wednesday, February 2, 2022
1. Ordered online. 2. Good delivery time. 3. Product used in Glasdon Dispenser. I have always found Glasdon to be reliable and efficiently handle any orders made.
2. No communication was given on regards to the delivery despite asking for it. 5. Communication was not sufficient and lacking.
1. Good communication and explanation. Very efficient. 2. Delivery at the expected time. 3. Excellent product. 5. All done very professionally and in a friendly manner.
1. Not always the quickest.
Tuesday, February 1, 2022
4. Did not receive any.
Thanks :)
As above, Sales and Accounts fine delivery not great.
1. Informative, polite, helpful. Answered my questions fully. 3. Seem to be of high standard. 4. I didn't hear from anyway for a period of time after placing the order. After calling to enquire, I was told of the longer lead time from order to despatch. 5. All good however lead time on the product from order to delivery was slightly longer than I had anticipated.
Thank you for the support in ordering a bench. This has been installed as a memorial bench and has been greatly received by the local residents.
1. John was very helpful and his on site visit made the difference as to whether we placed an order or not. 3. very good. 5. Easy to deal with.
1. Delays in delivery during the pandemic were difficult. 3. It's excellent, all put together by one of the park Rangers, just waiting to be fixed into its permanent position. Working during the pandemic made things difficult for us all. Thank you
1. Excellent service and have already contacted company to pass on my thanks to the order department to the delivery driver. 2. Fantastic and helpful delivery driver. 3. More than expected which was so important as a memorial bench for my mother and father, forever grateful. 4. Thank you e mail to company acknowledged. 5. Continuous updates and information. Excellent from start to finish. The picnic table is now in situ at my mum and dads favourite cafe, where I can go and visit and have a bowl of cheesy chips, coffee and look out to sea and the horizon and remember. Thank you.
2. Every time I order I ask for confirmation of a delivery day a couple of days in advance to enable me to let the receiver know, on every occasion this gets overlooked. I have explained the importance of this and yet it still does not happen. I usually get a call from the driver on the day of delivery saying there is no-one there to take delivery!
Wednesday, December 1, 2021
Thursday, November 18, 2021
1. Very good. Very satisfied. 2. Very good and on time. 3. Really good. 4. Good. 5. Very good. Excellent service.
Monday, November 15, 2021
2. Bit delayed but did get advised of delay and we were in no hurry to receive the order.
Thursday, November 11, 2021
1. My order was dealt with very efficiently. 2. I was very happy with the delivery. 3. The products that I ordered are excellent. 4. Difficult to score really, as I didn't use after-sales service. 5. Very happy with the handling of my order.
1. Found the moving delivery date extremely frustrating. Considering the price of the benches you should be above to give an exact delivery date at point of order. 2. Guy delivering the bench did a good job. 4. What after sales service?. 5.Low score purely due to the no of times I had to contact you to get a delivery date and the no of times you changed that date. Seemed to be me doing all the chasing so not much real concern for your customers
Wednesday, November 10, 2021
2. My order stated I was to be contacted 24hrs before delivery as I have to work and the delivery to a residential address. This did not happen and luckily I was home. 3. Excellent. The company was recommended to us and I will certainly recommend to others.
Your representative was extremely helpful and professional at all times, the order was dealt with quickly and efficiently and delivery was made within a few days
1. Helpful and friendly. 2. Deliveries are difficult at the moment but all things considered arrived fairly quickly. 3. Our customers have no complaints. 4. Not had after sales problems. 5. This order caused us no problems.
1. Although it was a difficult period with COVID they kept us informed. 2. Driver kept us informed and helpful to unload bench. 3. The securing bolts seemed to long to secure bench. We had to buy shorter bolts from local ironmonger. 5. As before kept informed throughout COVID.
Wednesday, October 27, 2021
2. Was delayed but was kept informed.
Friday, October 22, 2021
3. Foundation fixings and poster inserts quite challenging to work with. 4. What after sales service? 5. Managed to pull forward delivery date. None other than i would use you again.
3. But not installed it yet!
Thursday, October 7, 2021
Friday, October 1, 2021
1. Order was done online. 2. Happy but delivery was 2 weeks after ordering. 4. After making contact to see where the order was everything was made clear
Thursday, September 30, 2021
1. The sales representatives have been excellent when I have dealt with them , getting back to me very quickly with any enquiries. 2. No issues. 3. As usual the products are excellent in terms of quality. 5. The whole process went very well with products been delivered on time and to the correct location.
1. Efficient and pleasant. 2. It took longer than I thought to be delivered. 3. Having purchased from you years ago I would have been surprised if the product was inferior. I would recommend you to others in terms of service and the quality of the product.
Wednesday, September 29, 2021
2. Extremely long lead times.
2. Due to the exceptional circumstances at the moment we appreciate deliveries are taking longer.
Personnel were very courteous and responded quickly to any queries we had about the type of product, and once ordered, delivery enquiries.
I would like to thank S****, D**** & the team for the great service we recieved recently after placing a large order for new bins for our Croydon Campus
1. Excellent service and very quick responses.
4. Haven't had any after sales service.
2. We asked for at least 24hr notice for the delivery so the caretaker could be in attendance, but the delivery turned up unannounced. Fortunately the caretaker was on the premises at the time. It was printed clearly that the caretaker was to be notified and his mobile number was printed on the delivery note.
Monday, September 27, 2021
Sunday, September 26, 2021
2. It would have been good to have had an email confirming delivery date and time as I am part time and not always able to answer the phone.
Saturday, September 25, 2021
Thursday, September 23, 2021
1. Fantastic. Very friendly and made everything so easy. Pleasure to work with Glasdons. 2. Notified of delivery as stated which was crucial. All delivered fine. 3. Looks great. Very new and fresh. 5. Ordering was easy, Informative and i had all the info i needed. Would highly recommend and would use again.
2. Received an email informing me my order was complete. It was delivered the next day.
1. Very helpful as I am not that good at IT. Very satisfied I was able to chat to knowledgeable staff who answered all my queries and gave good advice.
1. Communication of my order wasnt great. 2. Again comms around potential delivery day wasnt great and therefore i wasnt sure what was going on. 3. As prescribed. I just fet comms around my order being accepted and delivery day could of been alot better.
4. In the end the after sales service (providing an invoice marked paid so we could claim a grant) was perfect and staff were very helpful, but for a couple of weeks there was great difficulty getting through to either the sales team or the finance team on the phone. I would certainly recommend Glasdon and use them again both for the same product or other parts of your range
1. Extremely quick at replying to emails and helped us to arrange a suitable delivery for when it was convenient for someone at our organisation to accept delivery. 2. Arrived very quickly, thoroughly wrapped up on a sturdy pallet. 3. At the moment, the products are still wrapped up, but the quality is excellent. 4. Not received any after-sales service, but not sure if we would have needed it for our product as a standard one. 5. Excellent - thank you very much. Re: No after-sales service, but I feel if we had needed to contact your organisation if the product had been for example, damaged in any way, then in no uncertain terms, we would have received a very satisfactory response from your Customer Service Department.
1. Products are of excellent quality and the staff really helpful when I order. 2. Really kind person. 3. Excellent quality as usual and much admired. 4. Helpful and patient. 5. All good. Excellent company and may they continue to be successful.
1. Excellent service and delivery just in time for our 'Wales in Bloom' competition which we won this year! 2. Driver used initiative and delivered our seat to local council yard because of access problems. 3. Looks good and no vandalism yet.
Wednesday, September 22, 2021
All good.
1. Very happy with service provided. 2. Excellent Product delivered within timescales. 3. Excellent. Very pleased with the quality of the bench , the delivery etc - Would recommend Glassdon products
4. As yet not required this.
1. Having to leave messages and wait for call-backs during lockdown was a bit cumbersome. 2. Driver was asked to ring me on day of delivery, I didn't receive that call. 4. none needed nor received. 5. Without Covid limitations I probably would have scored this a 5 Generally excellent but understandably compromised a bit by the Covid restrictions.I also seem to recall being sent a pro-forma invoice after we had already paid but a call to your Finance team soon sorted this.
2. Helped carry bench to the desired spot. We have had 2 benches so far After the first one was in place some one else liked it and asked us to get one in memory of her mother which was done Now someone else is getting the funds together for a third bench so.
4. Not used.
1. Very helpful when negotiating the wide choice of options on the website.
1. I dealt primarily with A*****. She was professional and very efficient. 2. Delivered on time and professionally. 3. Excellent, even more robust than I thought from the specification and description. 4. I was very disappointed that I did not even get an acknowledgement from an email I sent to your Chief executive.he needs to take training from his more junior staff.
All orders placed over the past few years have been dealt with in a professional way and contact with staff has been excellent - no concerns or problems from the initial contact until the completion of the delivery.
Monday, August 9, 2021
Wednesday, August 4, 2021
1. Phoned for advice when booking on line. Very helpful 4. Was not kept up to date with order until it was out for delivery (well after the order).
Tuesday, August 3, 2021
1. I was given all the information I needed to help me decide what product was best for me. 2. The order came when I expected it. 3. Very good quality. 5. The service was very good. The help I got before I placed my order was very good. The person obviously knew what they were talking about and gave me good advise.
1. I placed my order on-line. 3. Exactly as described. 5. Arrived when stated and packaged very well.
1. Always efficient. 2. Acceptable given the current climate.
Monday, July 26, 2021
1. Understood our needs quickly and was able to give clear advice on how to proceed. 2. On time as expected and helpful delivery. 3. Good quality and robust - previous units have lasted well. 5. Very good experience from start to delivery.
Tuesday, July 20, 2021
1. Emailed to ask questions very quick response and pointed me to the right product despite my lack of knowledge on what I was ordering. 2. Arrived quickly.
Thank you Team Glasdon. Speedy, informative and flexible.
1. Very quuck and efficient. 2. On time and delivered to the correct location. 3. Based on previous purchases we knew the quality would be high.
2. My email said delivery in the next 5 days and it arrived next day!
Monday, May 24, 2021
1. We are informed on arrival dates and the product doesn't arrive. 2. Several delays on any specific order. 3. Products quality ok when it arrives. 5. Improvement need to be made on timescales for delivery and false promises of delivery dates with limited communication on the actual delivery day. On recent orders we are dissatisfied on overall communication and delivery times for orders.
Friday, May 21, 2021
4. Unused.
Sunday, May 16, 2021
Friday, May 14, 2021
4. Not applicable.
1. Service was excellent but had to deal with different departments and correct details several times. This was probably as a result of covid situation but would be nice to deal with one person throughout. 2. The person who delivered the benches was brilliant, polite and a great sense of humour. I was only given information that delivery would be in the next 5 days and was in tescos when he called to say he was at the delivery address. Luckily I could be there quickly but more warning preferred even the day would have been helpful. Also the benches were very heavy and he had no one to help him unload. 3. Very pleased with the product. As I have said i am delighted with the benches and service, each individual I dealt with gave great service too many people involved and more information regarding delivery timing would have been helpful. However all worked out well
Thursday, May 13, 2021
1.Excellent response time and detail. 2. Ahead of scheduled date. 3. No issue. 4. Good to get this to show appreciation. D*** very knowledgeable.
1. Always very quick to respond. 2. Client was happy.
Friday, May 7, 2021
Bench is very good and the low maintenance is a great help.
Tuesday, May 4, 2021
1. Excellent. 2. Excellent. 3. Excellent. 4. Excellent. 5. Excellent. Very smooth transactions.
Thursday, April 29, 2021
1. Always polite and helpful. 3. Robust items.
Wednesday, April 28, 2021
1. Very helpful. 2. On time and in good condition. 3. Good Quality Bin. 5. Very good and helpful.
Monday, April 26, 2021
Friday, April 23, 2021
1. Emailed order across, but it was dealt with efficiently and received confirmation back. 2. Fast Delivery. 4. Haven't discussed order. 5. Very professional and prompt service.
Thursday, April 22, 2021
1. Very helpful and very polite. 5. Helpful and efficient.
Wednesday, April 21, 2021
2. Excellent! Fast delivery. Promised to deliver within 5 days, got delivery within 2 days. Perfect. Highly satisfied with the services. Thank you
We are grateful for the friendly, efficient contacts with Glasdon particularly during the difficult times during Covid 19. The help and understanding is greatly appreciated. The products have been well received and commented on by Parish Councillors, members of the public and Council staff in adjoining Parishes.
I have never ordered on line before and found your staff very helpful. The product was of excellent quality, just what I ordered, delivery was polite and efficient. The memorial plaque brilliant, engraving delightful. I am now looking to gain permission to put a memorial bench in my local churchyard and when I get permission I will suggest Glasdon as the people to go to for a high quality bench made of recyclable materials and finished to an excellent standard. Many thanks
Tuesday, April 20, 2021
1. Very efficient. 2. Very efficient. 3. No issues to report. Very efficient service throughout
1. Very efficient and quick respoces. 2. Much quicker than anticipated. 3. As expected. 5. Perfect. Great communication from start to finish.
I was very impressed with the quality of the product. The service from putting the order in through to delivery was excellent. Would highly recommend Glasdon to other colleagues - thank you.
1. Just as I clicked to place the order I noticed that the delivery price had been increased substantially (and unnecessarily) because of our location. I phoned your office and, although the order had already gone through, your rep said that she would see what she could do. She later phoned and said that she had used a different carrier, delivery would be as originally quoted and that she would send a refund which she did. Brilliant! Well done. It would be good to think that my commendation would be communicated to your excellent representative.
1. FAST DELIVERY.
1. From K**** to D**** & S**** - perfect. 2. Delivery was on my terms, on a day that our factory was open. Your drivers clearly travel all over the country and we were a stop south just off the M6. 3. You wouldn't believe how happy this bin has made me, not just the amazing colour (orange) and sturdy design but the fact that I can get our factory to recycle all our plastic bags. Winner 4. Didn't need any after sales, but I'm sure it would have been perfect. This type of bin needs to be promoted across all factories as we receive 90% of our parts in plastic bags that on the whole are in branded bags and get cut open, therefore un-re-useable. Let's get the factory nation recycling their plastic bags.
2. overtight shrink wrap crushing bin liners. reduce tension on shrink wrap to prevent liners being warped
1. Dealing with Glasdon staff was easy and efficient. 4. Not had to use after-sales service yet.
1. K***** was very helpful as I had quite a few questions regarding the order from our client. 2. Again K***** help with invaluable the client wanted in for a certain day, at first you could not achieve this but she moved things around so that the order could be delivered on time, this was much appreciated. 3. The client was very happy with the product and ordered additional items.
Very happy with the service and very quick and efficient delivery. Many thanks.
1. Very pleasant and easy to deal with. 2. All very good. 3. Very good product. All very good.
Monday, March 15, 2021
Saturday, March 13, 2021
1. This was due to covid I feel but normally 5. 2. This was due to the length of time normally 5. 3. You can not fault your product.
We paid by bank transfer which was missed by your office staff so a statement was sent out.It was rectified immediately I queried it.
Friday, March 12, 2021
We use Glasdon for all of our litter bins, delivery is quick and customer service is very good.
2. An item was missed off the order. After a telephone conversation the matter was rectified.
Friday, March 5, 2021
2. Very prompt with a courtesy call from the driver to advise its arrival.
Wednesday, March 3, 2021
1. Good service, good to talk to.
Tuesday, March 2, 2021
Would prefer to speak to someone over the telephone.
1. Very easy to order. Being able to see what it would look like at the time of ordering helped with what was needed to include on the stamp 2. Very quick and efficient. Packed well to avoid damage. 3. Will definitely order again. 4. Not needed.
We ordered during a difficult time - covid restrictions - and despite this the sales team were incredibly helpful. We are currently sending out information to our clients and are optimistic that the 30L shredding bins will fill a niche in our business.
Monday, March 1, 2021
2. Next Day delivery would be great but obviously not possible :-)
Tuesday, February 23, 2021
Always a good friendly professional company and people to deal with. Always our choice to do business with good quality goods and value for money prices
2. Some delays due to covid but no serious impact. 3. Too soon to comment. 4. Not used.
1. Very helpful and thorough 2. Very prompt delivery 3. Exactly what we ordered 5. Always very helpful thank you
Monday, February 22, 2021
2. Would have been useful to know that the driver was on his way - especially at the moment as we have skeleton staff so there is a chance there may have been no-one to receive the order.
Saturday, February 20, 2021
Very happy with communication and personal touch.Thankyou so much xx
Glasdon always supply excellent support from enquiry through to delivery of quality products.
At such a difficult time for your Company, and for me personally, you provided me with a service second to none, carrying out all my instructions to the letter.
Friday, February 19, 2021
After sales issue sorted straight away.
Every time I call or use the on line chat facility the service is great, no probs.
1. Extremely helpful and friendly. 2. Arrived in good time and the delivery guy as excellent. 5. Would use them again as the service and quality was top-notch.
1. Very helpful and knew what she was talking about. 3. Was for a broken lock on a litter bin and everything worked well. 5. Very satisfied. Good value for money. Very satisfied with the service, no areas for improvement as far as I am concerned. Thank you
Overall, really good communication over my order. Delivered on time & no issues from my customer
1. Attention was very quick, clear and highly recommended. 2. Delivery details were clear straight forward and efficient. 3. Yet to be put in situ in the park but delighted with product. 5. Thank you for your service.
4. Not needed to use after sales as yet.
I have used your company for several purchases for this Parish Council and others I am Clerk to and have always found the service and products very good. Thank you.
Had to source a few parts from yourselves and every time I have had fantastic customer service. Easily set up an account from the first order. Each order has been delivered to the stated time and day that you have informed me. Feels like a very professional and well organized business.Thank you for all your help.
4. Received a barrage of different statements and version of the invoices which got a bit confusing!
1. Very helpful and came up with several product recommendations. 5. Not yet had to use them.
Very good products, prices and service!
All good and delivered as promised and good as expected.
1. Great, got a small discount agreed so 2 benches came close to our budget. 2. Very good as delivery address was different to billing address. 3. Perfect match for our previous bench.
1. Easy to order and excellent sales detail on the stock ordered. 2. Met on time at the correct location to unload and a very helpful delivery driver. Much appreciated. 3. Benches where of good quality with easy instructions to install. 5. Easy purchase from start to finish.
Monday, January 11, 2021
Very satisfied, your sales office were very quick in responding to my query.
Wednesday, January 6, 2021
1. Very smooth. 2. V good.
1. Very friendly and helpful.
2. Excellent delivery driver who delivered bench in difficult area. Also very sympathetic and understanding. Please pass on our thanks. 3. Top quality bench. Hope it weathers well. 5. Some slight confusion between invoice, payment and starting production. Not clear as a non commercial customer what process was and needed to ring up to check whereas I thought representative of Glasdon would have contacted me. Perhaps be clearer on process and next steps for non-commercial customers?
Monday, December 21, 2020
3. Normal waste bins not very suitable for the catering environment.
Tuesday, December 15, 2020
1. Only issue I have found with Glasdon is during Covid - difficulty ringing the person you were last speaking to.
1. lots of duplication on ordering which required to keep being checked. 2. Fully informed of progress on delivery with dates etc. 3. Good quality product. 4. To early to state yet.
Monday, December 14, 2020
1. Great Service. 2. Prompt delivery. 3. Great Quality.